Ashley B.
I am extremely disappointed with my…
I am extremely disappointed with my experience. The company processed and accepted my payment, but due to an error in their own system, they are refusing to send my product. Instead of taking responsibility and resolving the issue, they have left me waiting for something I already paid for. Customers should not have to deal with the consequences of a company’s internal system errors. Good customer service means honoring completed transactions or providing an immediate solution. Unfortunately, that has not been my experience. I hope they improve how they handle these situations because this has been frustrating and unacceptable. And here we are two days later and still have no product. You would think that if i was priority i would be getting a rush shipment. Also make sure if you want to get your next dose so you stay on track, I would start doing it 3 weeks in advanced because here i am going on four weeks of trying to get my next dose and still have yet to receive it. I really hope this company can rectify this situation.
Response from EdenAug 6, 2026
Hi there, Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've experienced. We understand how upsetting it is to have your payment processed but not receive the product due to an internal system issue. We agree that our members should not have to bear the burden of problems caused by system errors, and we're sorry this situation left you feeling let down. Providing timely resolutions and clear communication is incredibly important to us, and we regret that we did not meet your expectations. Your feedback is valuable and will be shared with our team as we continue working to improve our processes and the overall member experience. Thank you for your honest feedback. Susie from Eden 💚