Caroline
The medication is fine but customer service is garbage
The medication is fine, if you get it. It took 3 weeks to get from first signing up and making a payment to actually get the medication. They had multiple errors and miscommunications between medical team and customer service. Payment plans are unclear. I signed up for 6 months which I thought was one payment up front which sounded like a way better deal than most other companies but obviously too good to be true since 3 months in they wanted to charge me the same payment again. They hide that it’s 6 months “billed quarterly” I call them out repeatedly (while still having gaps without medication even in just the 3 months) customer service says they will look into it, escalate it, etc, then never reply again. The whole thing is not worth the supposed great prices. Editing to add: I reached out to them based on their response to this review. They did not end up doing anything for me and in fact, i got no response from them past my first message.
Response from EdenMay 5, 2025
Hi Caroline, Thank you for taking the time to share your experience—we genuinely regret to hear how frustrating this has been. While we're glad to know the medication itself has been working for you, the delays and lack of clarity you encountered around billing and communication are absolutely not the experience we aim to provide. You're right—our 6-month plan is billed quarterly, and we understand how that language can be confusing. We’ve already flagged this for our team and are actively working on making it clearer during sign-up to prevent misunderstandings like this. As for the gaps in medication and the lack of follow-up from our support team, we take full accountability and are escalating this internally to ensure it's addressed. We know your trust has been shaken, but if you’re open to giving us another shot, we’d like the opportunity to make this right. Please reach out to us at [email protected] so we can personally follow up and ensure you're fully taken care of. Thank you again for the honest feedback—it helps us grow and improve. Warmly, Susie