Bryan Watters Xeon I.
don’t TRYEDEN!!!!!!!
Took my money for the first shipment and now my second was supposed to be here May 6th. I got a tracking number on 10th coming from Miami pharmacy and it’s still not shipped. I’ve missed 2 weeks of shots in a row. This is what gets me… they will respond with the most sincere message making it sound like they care so much and they’re actually doing something about it. They’re not! Go and look at all the responses they worded all the same that they care so much and they won’t sleep until they fix it. What I would like to see is 15% off my next order because if not before you guys take my money again I’ll use this time to research a better company. And for everyone else I would do the same why are they still accepting patients if they’re not able to keep up with it. It’s because they’re money hungry and that’s all they care about. Get the money first and then send cute little responses to when people when they complain if they really care, they would stop accepting patients until they got it figured out.
Response from EdenMay 14, 2025
Hi Bryan, I want to start by sincerely apologizing for the experience you’re having. I understand why you’re upset, and you’re absolutely right to expect more than just words—you deserve action and real solutions. We’re actively working to improve the issues that have caused these delays, and I’m personally looking into your order to make sure you’re not left waiting any longer. I completely understand the impact this has had on your medication schedule, and I know how important it is to get this resolved quickly. I also appreciate your feedback regarding how we can make this right moving forward, and I’ve noted your request. My priority is making sure you feel confident and valued as our member, and that starts with getting this order to you without further delay. Thank you for your honesty and patience—I’m committed to following through and keeping you updated until this is fully resolved. Susie