EdenReviews of tryeden.com

Response from EdenMay 20, 2025

Hi Mahat, I’m really sorry to hear about your experience and the confusion around the 12-month payment plan. We completely understand how frustrating this must feel, especially when expectations around cost and medication supply aren’t clearly aligned. To clarify, our payment plans through Klarna are designed to help break down the cost of a single month’s medication into smaller, more manageable payments. However, I agree this should have been much clearer upfront, and I sincerely apologize if it wasn’t communicated as transparently as it should have been. We never want our members to feel misled, and we truly appreciate you bringing this to our attention. I’d love the chance to look into your account and help find a resolution. Please feel free to reach out to us directly at [support email or phone number] so we can make this right. Thank you again for your feedback—it helps us do better. Warmly, Susie

Response from EdenMay 20, 2025

Hi Karen, I'm truly sorry to hear you feel this way. This is not the experience we want anyone to have with Eden. We take concerns about medication quality and service very seriously, and I want to personally ensure we look into this for you. If you haven’t already, please reach out to me directly at [email protected] with your order details so I can investigate what happened and help make it right. We’re committed to transparency, safety, and making sure every member receives the care and support they deserve. Thank you for bringing this to our attention—we appreciate the chance to make things better. Warmly, Susie

Response from EdenMay 20, 2025

HI Gentry, I’m really sorry to hear about your experience—it’s absolutely not the level of service we strive to provide. Dropped orders, missing doses, and a lack of clear communication are unacceptable, and I understand how frustrating and disappointing this must have been for you. I’d love the opportunity to make things right. If you're open to it, please reach out to me directly at [email protected] with your order details so I can personally review your experience and ensure it’s addressed with urgency. We appreciate your feedback, and I hope we can earn back your trust. Warmly, Susie

Response from EdenMay 20, 2025

Hi AM, Thank you for sharing your feedback, and I completely understand your hesitation in leaving a critical review—especially when it comes to something as important as your health. I'm truly sorry to hear about your experience and the distress it’s caused. We take any concerns about medication quality with the utmost seriousness. Our goal is to provide safe, effective treatment and ensure that every member feels supported throughout their care. I understand your concerns about the recent changes surrounding compounded GLP-1 medications and want to assure you that we are actively working with our pharmacy partners to meet all safety, regulatory, and quality standards. That said, your experience should not have left you feeling unsupported or without a clear path forward. I would like to personally look into your case and do whatever I can to help make this right. Please feel free to reach out to me directly at [email protected] so we can further investigate and provide appropriate next steps. We value your trust and your voice, and we’re committed to earning it back. Warmly, Susie

Response from EdenMay 15, 2025

Hi Rachel, Thank you for sharing your experience so candidly. I want to sincerely apologize for the ongoing issues you’ve faced and the frustration this has caused. I completely understand how exhausting it is to spend your time chasing answers and not seeing any real resolution. That’s not the experience you should have with us—or anywhere. I also hear your concerns loud and clear regarding the repetitive responses you’ve received. While those messages were meant to provide reassurance, I understand that without meaningful action behind them, they fall flat. You deserve more than apologies—you deserve solutions. At this point, my priority is to ensure that nothing about your account is left unresolved. While I know you’ve already secured a refund, if there is anything else I can personally do to help bring closure to this experience, I’m here and committed to assisting you directly. Thank you for your patience and for holding us accountable. Your feedback is a critical reminder of where we must do better. Susie

Response from EdenMay 15, 2025

Hi Annette, Thank you for reaching out and sharing your experience so far. I completely understand how important it is to start seeing results, and I want to reassure you that everyone’s journey looks a little different in the early stages. Your second bottle should be preparing for shipment, and I’m hopeful that with continued consistency, you’ll start to notice the positive changes you’re looking for. In the meantime, if you have any questions about how to maximize your results or need support along the way, I’m here and happy to help! Thank you for giving the program a chance, and I’m looking forward to hearing about your progress in the coming weeks. Susie

Response from EdenMay 15, 2025

Hi Erica, I want to sincerely apologize for the continued delays and frustration this has caused. I completely understand how unacceptable this experience has been—especially after trusting us for several months. You should never have to chase down answers or wait this long for something so important. I’m personally looking into your order and working to get you clear answers right away. I also want to make sure we discuss the refund you’ve requested and handle this to your satisfaction. Thank you for your patience despite these challenges. I’ll follow up as soon as I have confirmation on next steps. In the meantime, if there’s anything else I can do to help, please don’t hesitate to reach out directly. Warmly, Susie

Response from EdenMay 14, 2025

Hi Bird, Thank you for sharing your experience, and I want to offer my sincerest apologies for the ongoing delays and lack of communication you’ve encountered. I completely understand how disruptive this has been to your medication schedule, and how frustrating it is to feel like the support you need just isn’t there. This isn’t the experience we want for you, and I’m stepping in to personally review your order and ensure it’s prioritized for shipment. I’m also working with our teams to understand what caused these delays and how we can prevent this from happening again. You have my commitment that I will keep you updated until this is fully resolved. I know words alone aren’t enough—you deserve real action, and I’m here to make sure that happens. Thank you for your continued patience, and please don’t hesitate to reach out directly if you have any further concerns in the meantime. Susie