EdenReviews of tryeden.com

Response from EdenJun 4, 2025

Hi Donna, Thank you for sharing your experience, and I’m so sorry to hear how things unfolded after your first month. It’s unacceptable that your prescription wasn’t delivered on time, especially after you were charged and made multiple attempts to follow up. You deserved consistent care, clear communication, and prompt service—and we clearly fell short. While I’m relieved to hear our team was empathetic, I completely understand how disappointing it is when follow-through is missing. I’m also very sorry to hear about the impact this had on your progress. That’s not the experience we want for anyone. I’d really like to take a closer look at your account and ensure your refund is being processed correctly. Please feel free to reach out to me directly at [email protected] with your order details—I’ll do everything I can to help. Thank you again for your feedback. It helps us improve, and I hope we have a chance to make this right. Warmly, Susie

Response from EdenJun 3, 2025

Hi! We're truly sorry to hear about your experience. We completely understand how frustrating it must have been to wait that long for your medication and to feel unsupported throughout the process. That’s not the experience we want for anyone. While we may not have been able to cancel the order due to how prescriptions are processed once approved, we absolutely should have done a better job communicating and working toward a resolution that felt fair to you. We’d like the opportunity to make things right—please feel free to reach out to me directly at [email protected] with your order details so I can take a closer look and personally help however I can. Thank you for your feedback—it’s helping us improve. Susie

Response from EdenMay 27, 2025

Hi! Thank you for sharing your experience — we’re truly sorry for the disruption and lack of clarity you’ve encountered. It’s clear that we missed the mark in both communication and consistency, and we understand how frustrating and discouraging this must feel, especially after a promising start. Your feedback about the transition between prescriptions, the plan change, and the lack of proactive updates is valid, and we take it seriously. While we strive to provide a seamless experience, we clearly fell short here — particularly in keeping you informed and supported throughout your treatment journey. We want to make this right. A member of our care team will be reaching out directly to you to go over your current plan status, ensure you’re receiving the right support, and help rebuild the progress you’ve made. Your health and trust are incredibly important to us. Thank you again for bringing this to our attention — we’re committed to doing better. Susie

Response from EdenMay 23, 2025

Hi Mischa, I’m so sorry to hear about the delays and the lack of clear communication—that’s not the level of service we aim to provide. I completely understand how frustrating it is to be charged and then left without timely updates or delivery. I’d really like to make this right. If you haven’t already, please feel free to reach out to me directly at [email protected] with your order details. I’m happy to review your case and issue a refund if that’s your preference. Thank you again for your feedback—it’s important, and it helps us improve. Warmly, Susie

Response from EdenMay 23, 2025

Hi Kathy, Wow—first off, congrats on your 40 lb weight loss! That’s such an incredible accomplishment, and I’m so sorry that after almost a year of great service, things have gone sideways this month. I totally get how frustrating this must be—especially with two orders in limbo, no tracking, and a vacation coming up. Saying something is “expedited” without any real follow-through isn’t helpful, and I completely understand why you’re upset, especially when you’ve already paid and still don’t have answers. I’d really like to help get this sorted. If you can, please shoot me an email at [email protected] with your order details, and I’ll personally look into what’s going on and do everything I can to get this resolved quickly. You’ve been with us a long time, and you deserve better than this. I’ll do my best to turn it around. Susie

Response from EdenMay 23, 2025

Hi LaTonya, Thank you for taking the time to share your experience—and I’m really sorry it wasn’t a positive one. I know how frustrating and disheartening it must have felt to be hopeful about starting a new medication, only to see the opposite results of what you expected. Weight gain, especially when you're working toward weight loss, can be incredibly discouraging, and I’m truly sorry to hear that you felt let down by both the product and the process. This is not the kind of experience we want anyone to have—especially when it comes to your health, time, and hard-earned money. While I’m glad to hear your shipments arrived quickly, I understand that doesn’t make up for the outcome. I’d love the chance to look into your account further and see if there's anything more we can do to help make this right. Please feel free to reach out to me directly at [email protected] and I’ll make sure your concerns are personally addressed. Thank you again for your honest feedback—it helps us do better. Susie

Response from EdenMay 21, 2025

Hi RW, I’m truly sorry to hear that you feel this way. Your trust means everything to us, and I want to acknowledge how deeply disappointing and frustrating your experience sounds. That’s never the kind of service—or outcome—we aim to provide. While I understand your frustration with public responses, I want you to know this isn’t performative. I’m personally here to help, and I’d be grateful for the opportunity to look into what happened and work toward a real resolution. Please feel free to reach out to me directly at [email protected] so I can personally review your case and see how we can make this right. Thank you for your feedback—we take it seriously and are committed to doing better. Warmly, Susie

Response from EdenMay 20, 2025

Hi! I’m truly sorry to hear about your experience and appreciate you taking the time to share it. Your health, trust, and satisfaction mean a great deal to us, and it's never our intention to leave anyone feeling dismissed or unsupported. We want to make this right. I understand you had concerns about the quality of your third shipment and felt that it was not handled with the care and attention it deserved. I’d love the chance to look into this further and help resolve the situation properly. If you’ve filed a dispute with your bank, we completely respect that process. However, if you'd prefer to work directly with us, we’d be happy to issue a refund once the dispute is withdrawn. Just let us know how you'd like to move forward—we're here to help. Thank you again for bringing this to our attention, and I hope we can restore your confidence in us. Warmly, Susie