EdenReviews of tryeden.com

Response from EdenJul 1, 2025

Hi Lindsey, I’m really sorry to hear about your experience so far, and I completely understand your frustration. It’s incredibly disappointing to feel like the medication is not working as expected—especially after the success you had with your previous provider—and on top of that, having trouble reaching support is not acceptable. I want to take a closer look at your account and subscriptions to get this sorted out for you right away. You should not be stuck in a loop trying to cancel or get help, and I truly apologize that you’ve had to spend so much time on hold without a clear answer. Please know this is not the experience we want anyone to have, and I’m here to help fix it. I’ll personally review what’s going on with your subscriptions and make sure the right next steps are taken. If you have a preferred email or phone number for follow-up, feel free to share it here—or you can reach me directly at [email protected]. Thank you for your patience, and again, I’m sorry we’ve let you down so far. I’m here to help make it right. Warmly, Susie

Response from EdenJul 1, 2025

Hi Yaritza, I am really sorry for the trouble you have had trying to log in and get in touch. I understand how frustrating it is when something as simple as canceling your subscription becomes difficult, and I want to help get this resolved for you right away. I will go ahead and take care of canceling your subscription on our end so you are not charged further. You should receive a confirmation shortly. In the meantime, if you would still like access to your account, I am happy to assist with resetting your password manually or verifying your email if needed. Just let me know. Thank you for your patience, and again, I apologize for the inconvenience. I am here to help. Best, Susie

Response from EdenJul 1, 2025

Hi Shaina, I am so sorry for the experience you have had. I completely understand how upsetting it is to be charged for something you did not intend to start, and even more frustrating to feel like there is no way to reach someone for help. I am reviewing your account now to get clarity on the charge and will make sure it is addressed properly. If a refund is due, I will make sure it is processed. You should not be left trying to cancel something you did not sign up for or stuck in a loop without support. Please know your message has been heard, and I am here to get this sorted out for you. I will follow up shortly with an update, but if there is anything specific you would like me to prioritize, feel free to reply directly or reach me at [email protected]. Thank you again for your patience, and I am truly sorry for the stress this has caused. Best, Susie

Response from EdenJun 30, 2025

Hi Bethany, Thank you for reaching out, and I’m truly sorry for all the frustration this situation has caused. I completely understand how upsetting it is to be charged for something you never received—especially after being told it would be reshipped and then having to wait without updates. I took a close look at your order and the timeline, and you’re absolutely right—your experience has not met the level of service we strive for. The UPS delivery error was unfortunate, and while it’s something outside of our direct control, our follow-up should have been much better and more proactive. I apologize that you were left waiting without clear answers. I’ve gone ahead and escalated your case for immediate resolution. Since you’ve requested to cancel and be refunded, I’ll make sure that gets prioritized and processed. You’ll receive confirmation as soon as it’s completed on our end. Again, I’m really sorry this happened. Please know your feedback is being taken seriously, and we’re working on improving our shipping and follow-up processes to avoid situations like this in the future. If you have any questions or if there’s anything else I can help with, I’m here. Warmly, Susie

Response from EdenJun 27, 2025

Hi Ashley, I'm truly sorry for the experience you've had—this is absolutely not the level of service we aim to provide. I completely understand your frustration regarding the charges and the lack of communication around your medication. I want to assure you that I’m personally looking into this for you. I’ll review your account right away to confirm what’s been charged, why the increased dosage was added, and what the status is with your prescription. You should not be left waiting with no updates—especially after spending over $600 and receiving nothing in return. I’ll also make sure that any incorrect charges are addressed and resolved promptly. Thank you for your patience so far. I’ll follow up shortly with more details. In the meantime, if there’s anything specific you’d like me to prioritize, feel free to reply here. Warmly, Susie

Response from EdenJun 26, 2025

Hi Bambina, Thank you so much for taking the time to share your experience—and I’m really sorry for the delays and lack of communication you’ve had to deal with. That’s not the level of service we want to provide, especially when it comes to something as important as timely medication delivery. I’m grateful to hear our phone representative was helpful, but you absolutely shouldn’t have to chase down updates or wait without clear communication. Your feedback is incredibly valuable, and we’re actively working on improving our notification and response systems to prevent situations like this moving forward. If you're still waiting on your shipment, please feel free to reach out to me directly at [email protected]—I’ll be happy to personally check on your order and make sure you get the support you need. Thank you again for your patience and for being a part of Eden. Warmly, Susie

Response from EdenJun 26, 2025

Hi Lindsay, I am truly sorry for what you have experienced. You are absolutely right to be frustrated. Waiting this long for a shipment, especially with no clear communication, is completely unacceptable. We understand how upsetting it is to feel ignored, especially when your health is on the line. I want to be honest and let you know that we have been working through some unexpected delays and higher volumes than usual, and I agree—we need to be clearer and more proactive. That is something I am personally committed to improving. If you are still waiting on your shipment or need help sorting out pending charges, please reach out to me directly at [email protected] with your order details. I will make it a priority to review your account and ensure you are not left in the dark any longer. You deserve better, and I am here to help make this right. Warmly, Susie

Response from EdenJun 26, 2025

Hi Kat, I am so sorry for the frustration and confusion you have experienced. You are absolutely right to expect better, especially after paying upfront for a six month plan. If you paid for six months, you should receive six months of treatment—period. I want to personally look into what happened with your second shipment and ensure we correct this. You should not have to redo your intake or pay anything additional to receive what you already paid for. The delays, limited responses, and confusion around billing are not the experience we ever want for our members. Please reach out to me directly at [email protected] with your order information. I will personally review your account and make sure you get the clarity and resolution you deserve. Thank you again for your patience, and I truly hope we can make this right for you. Warmly, Susie