Rachel M.
Great customer service!
I had an issue with a significant delay from the date I ordered my medication until it was shipped. I communicated with a few different customer service representatives at tryeden and they were all great, but Katie really went above and beyond to help me with this issue and then another ordering issue that popped up right after that (it seems my orders got a bit off track but everything has been fixed now). Katie was knowledgeable, responded quickly and was able to resolve my concerns. Thank you Eden and thank you Katie!
Response from EdenAug 1, 2024
Hi Rachel, Thank you for your kind words and for sharing your experience with us! We're sorry to hear about the initial delays with your order, but we're delighted that our customer service team, especially Katie, was able to assist you effectively. Katie's knowledge, quick responses, and dedication to resolving your concerns are truly appreciated. We're glad to know that everything has been fixed and that you had a positive experience with our team. If you have any further questions or need additional assistance, please don't hesitate to reach out via [email protected]. Your Feedback means so much ❤️ Best regards, Rajah