EdenReviews of tryeden.com

Response from EdenJul 14, 2025

Hi Angela, Thank you for sharing your feedback. I am really sorry to hear that the dosing instructions have been unclear and that you did not see the progress you were hoping for. You are absolutely right — the dosage should never feel confusing, especially when it involves self-injection and your health. I would like to help clarify the dosing steps and also connect you with someone from our clinical team if needed, so you feel fully supported moving forward. Please email me directly at [email protected] with your full name and any details about your current vial or syringe type, and I will make sure you get accurate guidance and next steps. You deserve a program that is clear, safe, and effective, and I want to help get you back on track. Warmly, Susie

Response from EdenJul 14, 2025

Hi Mekaela, Thank you for reaching out and sharing what you have experienced. I am so sorry that your concerns were not addressed and that you had a negative reaction to the medication. I also understand how upsetting it must be to receive something temperature sensitive in poor condition and then feel unsure about how to proceed. You should never feel stuck in a treatment plan that does not work for you. I want to help make this right and ensure your cancellation is processed properly. Please email me directly at [email protected] with your full name and order details, and I will personally make sure your account is reviewed and your request to cancel is honored. I will also confirm the current status of your order and next steps so you are not left waiting or in limbo. Again, I am very sorry for the stress this has caused. You deserve to feel heard and supported, and I truly appreciate the chance to help. Warmly, Susie

Response from EdenJul 3, 2025

Hi Julie, Thank you for taking the time to share your experience. I'm truly sorry to hear how frustrating and disjointed this process has been for you—from the confusing communication to the billing issues and delay in receiving your updated prescription. This is not the kind of experience we want anyone to have. I understand how difficult it is to be passed between departments without clear answers, especially when you're just trying to get the care and clarity you deserve. I’m glad to hear a credit was issued to help resolve the billing situation, but I know that doesn’t fix the delay or the confusion you've faced. I’d love the chance to personally look into your account, follow up with the appropriate teams, and get you a clear update on your prescription. If there's anything specific you'd like me to prioritize, please don’t hesitate to let me know. We truly appreciate your patience and your feedback—it helps us improve. Warmly, Susie

Response from EdenJul 3, 2025

Hi Kara, Thank you for your honest feedback. I'm really sorry to hear about your experience. I completely understand how frustrating it is to receive incorrect information and feel like you were not getting the support you needed, especially when it comes to your health. While we do use AI tools to assist with support, they should never replace clear, accurate, and human follow-through. It is clear we missed the mark here, and I appreciate you bringing this to our attention. If you're open to it, I would be happy to personally review your case and help make things right—or at the very least, ensure your concerns are heard by the right teams. You can reach me directly at [email protected] Thank you again for giving us a try. I'm truly sorry we did not meet your expectations and wish you the very best moving forward. Warmly, Susie

Response from EdenJul 3, 2025

Hi Martin, Thank you for sharing your experience. I’m really sorry for the lack of follow-through and the concerning way your second order was shipped. You are absolutely right—products like NAD+ should be handled with proper care, especially during extreme heat, and I completely understand your frustration. It’s also unacceptable that you reached out through multiple channels and did not receive a response. That is not the level of service we aim to provide, and I sincerely apologize for the inconvenience and stress this has caused. If you are open to it, I would like to personally look into your order and see what can be done to make this right. Please feel free to reach out to me directly at [email protected]. Thank you again for giving us a try. I am sorry we let you down and appreciate your honest feedback. Warmly, Susie

Response from EdenJul 3, 2025

Hi Jessica, I’m really sorry to hear you’ve been trying to cancel your plan without success. That should never be a difficult process, and I completely understand how frustrating this has been. I’d be happy to personally step in and make sure your plan is canceled right away. Please reach out to me directly at [email protected] with your full name and the email associated with your account, and I will take care of this for you. Thank you for your patience, and again, I’m truly sorry for the inconvenience. Warmly, Susie

Response from EdenJul 2, 2025

Hi Ashley, Thank you for taking the time to share your experience. I am truly sorry to hear how frustrating this has been for you. We understand how important it is to have your prescription processed and shipped on time, and I apologize that your auto ship did not go as expected and that our follow-up responses fell short. While our support team genuinely cares and works hard to help every member, we are currently experiencing a bit of a backlog that has slowed down response times. That is not an excuse, just context, and we are actively working to catch up and improve the experience across the board. Regarding your interaction with the provider, I completely understand your concern. Any confusion around dosage is never something we want you to feel responsible for. I will make sure your feedback is passed along to our clinical leadership team so they can address this appropriately. We truly want your experience with Eden to feel supportive and smooth. If there is anything I can do to help get things back on track, please feel free to reach out to me directly at [email protected]. Thank you again for your honesty and your patience. Warmly, Susie

Response from EdenJul 2, 2025

Hi! Thank you for taking the time to share your experience. I really appreciate how clearly you outlined your concerns, and I am truly sorry for the frustrations you have run into since switching to Eden. We absolutely want your experience to feel seamless and supportive, especially when it comes to something as important as your medication. You are right that one of our goals is to provide monthly deliveries to help prevent the need to stretch a vial beyond the recommended use. I understand how frustrating it can be when the timing or dosage feels too tight. I will make sure your feedback is shared with our fulfillment and clinical teams so they can review how we handle overages and refill timing. Regarding the payment concern, I can see how that would be confusing. You are correct that for prepaid plans, doses should be deducted from your balance at the correct rate, not the month-to-month price. I would be happy to review your account and clarify exactly what has been charged and why. If something does not look right, I will make sure it gets corrected. We have been experiencing higher-than-normal volume recently, which has caused delays in both deliveries and support responses. That is not the experience we want for you, and I apologize for the trouble reaching someone. If you would like to reach me directly, feel free to email me at [email protected], and I will personally look into your case and make sure you are taken care of. Thank you again for your patience and for giving us the opportunity to make things right. Warmly, Susie