EdenReviews of tryeden.com

Response from EdenJul 14, 2025

Hi! Thank you for taking the time to share this. I am truly sorry for the delays, the long hold times, and the lack of clear updates you have experienced. You are absolutely right — for the amount you paid, this should not be such a frustrating and time consuming process. The delay in shipping after approval and the lack of timely communication is unacceptable. I understand why you are upset, and I want to make sure this gets resolved for you as quickly as possible. Please reply with your full name and email address, or feel free to email me directly at [email protected], and I will personally review your order, confirm what happened, and make sure it is either shipped out immediately or refunded if that is what you prefer. You should not have to chase this down on your own. Again, I am very sorry for the inconvenience and stress this has caused. I appreciate your patience, and I would like the chance to make this right for you today. Warmly, Susie

Response from EdenJul 14, 2025

Hi Chris, Thank you for being honest about your experience. I am so sorry that you have not received the support you needed. You should never be left with unanswered questions, especially when it comes to your health and your treatment plan. I completely understand how frustrating it is to feel like no one is available to help. Phone wait times and automated responses should not be the only options when you are trying to get real answers. You deserve clear communication and consistent support from a real person. Please email me directly at [email protected] with your full name and any questions you still need answered, such as your next order date, dosage details, or anything else. I will make sure you get accurate information and a resolution as soon as possible. Again, I am truly sorry for the lack of service you have received so far. I appreciate your patience and the chance to help make this right. Warmly, Susie

Response from EdenJul 14, 2025

Hi! Thank you for taking the time to share this. I am truly sorry for the silence, the delay in shipping, and the impact this has had on your ability to stay on track with your treatment. You have every right to feel disappointed, especially after being a satisfied member for several months. You should never be charged without a clear update or left without medication you are relying on. I understand you are leaving on Monday, and I want to make this a priority so we can find the best possible resolution before then. Please email me directly at [email protected] with your full name and order details, and I will personally check on your shipment, review your account, and make sure we take the right next steps. You deserve consistent care and clear communication, and I am here to help make that happen. Thank you again for your patience, and I am very sorry for the stress this has caused. Warmly, Susie

Response from EdenJul 14, 2025

Hi Dave, Thank you for your honest feedback. I am really sorry to hear that you have not received a response after trying to sign up. I understand how frustrating it is to feel ignored, especially after sharing your payment details and expecting clear communication in return. You are absolutely right — the sign up and billing process should not move faster than our support, and you should never have to chase down a response just to cancel or get clarification. That is not the experience we want for anyone. Please reach out to me directly at [email protected] with your full name and the email you used to sign up. I will personally review your request and make sure it is handled right away. Thank you again for bringing this to our attention. I appreciate your patience and hope I can help turn this around for you. Warmly, Susie

Response from EdenJul 14, 2025

Hi! Thank you for sharing your experience. I am really sorry for the lack of communication and delays you have faced with your refill. You are not wrong to be frustrated — after a smooth first order, you should expect consistency and reliable service every time, not silence or confusion. I know the chatbot can feel impersonal, especially when you are just trying to get real answers. That is not the level of support we want anyone to experience. I would like to help personally. Please email me directly at [email protected] with your full name and order details, and I will look into this right away. You deserve better communication and timely care, and I want to make sure you get both. Thank you again for your honesty. I truly appreciate the opportunity to make this right. Warmly, Susie

Response from EdenJul 14, 2025

Hi Jamie, Thank you so much for being a long-time patient with Eden and for trusting us over the past year and a half. I am truly sorry to hear how different your experience has been this time around. You have every right to feel frustrated and disappointed, especially after receiving consistent care and timely communication in the past. Not hearing back after multiple outreach attempts, especially after being charged, is absolutely not acceptable. I know how important it is to stay on track with your treatment, and it is incredibly upsetting to feel left in the dark without your medication or any follow up. I would like to help make this right as quickly as possible. Please email me directly at [email protected] with your full name and order details, and I will personally look into the status of your prescription and escalate it if needed. You should not have to go through this alone or wonder whether your order is coming. Again, I am so sorry for the disruption and the stress this has caused. I truly appreciate your patience and the chance to help turn this around. Warmly, Susie

Response from EdenJul 14, 2025

Hi Jared, I am really sorry you have not received a response and that your medication was not shipped on time. I completely understand how important this is and how frustrating it must be to feel ignored, especially when your health is involved. Please email me directly at [email protected] with your full name and order details, and I will look into this right away. I want to make sure you get clear answers and a resolution as quickly as possible. Thank you for your patience, and I hope to make this right for you. Warmly, Susie

Response from EdenJul 14, 2025

Hi! I am truly sorry for the experience you have had. You are absolutely right — your card should not be charged without a clear update or confirmation that your order is on the way. That is not how this process should work, and I completely understand your frustration. I want to personally look into this for you to make sure we either get your medication shipped immediately or issue a refund if that is what you prefer. Please email me at [email protected] with your full name and any order details you have, and I will review everything right away. Thank you for bringing this to our attention. You deserve clear answers and timely support, and I am here to help make this right. Warmly, Susie