EdenReviews of tryeden.com

Response from EdenAug 24, 2026

Hi there, Thank you for taking the time to share your experience. We're very sorry to hear how frustrating this situation has been, particularly regarding the unexpected renewal and your attempts to cancel the order. We understand your concern about being charged while the prescription had not yet been dispensed or shipped, and how disappointing it was to reach out promptly but feel there was no reasonable resolution available. Billing and cancellation concerns should be handled with clear communication and care, and we regret that your experience left you feeling unsupported. We appreciate your candid feedback regarding our renewal and cancellation process. Your concerns are important and help us identify areas where we need to provide a clearer and more consistent member experience. Thank you for bringing this to our attention. Susie from Eden 💚

Response from EdenAug 24, 2026

Hi there, Thank you for sharing your experience. We're truly sorry for the frustration and disappointment you've experienced while waiting for your order to be processed. Waiting 11 days without seeing meaningful progress or receiving a clear resolution is understandably upsetting. We know how important timely communication and follow-through are, especially when it involves your treatment, and we regret that your experience has left you feeling that your concerns were not being addressed. We appreciate your candid feedback and sincerely apologize that we did not provide the level of service and support you expected and deserved. Susie from Eden 💚

Response from EdenAug 20, 2026

Hi there, Thank you for taking the time to share your experience. We're truly sorry to hear how frustrating and disappointing your refill experience has been, especially after your first three months with Eden went so smoothly. We understand how concerning it is to complete the requested check-in, provide the necessary information, and then repeatedly reach out without receiving a clear resolution. Being told multiple times that your case was escalated while continuing to wait—and ultimately missing multiple scheduled doses—is not the experience we want for our members. We also understand your frustration with being charged while your refill remained unresolved. Your concerns about the repeated delays, lack of clear communication, billing, and continuity of care are serious, and we appreciate you sharing them so candidly. We sincerely apologize that your experience has reached this point after such a positive start with Eden. Thank you for bringing this to our attention and giving us the opportunity to do better. Susie from Eden 💚

Response from EdenAug 20, 2026

Hi there, Thank you for sharing your experience. We're truly sorry for the frustration and uncertainty you've experienced over the past nine days. We understand how concerning it is to have your payment processed and then receive no clear update regarding either your medication or a refund, despite repeatedly reaching out through multiple support channels. We also recognize how upsetting it must have been to provide your information to an agent and then not receive a response or follow-up. We take concerns about communication, billing, and unresolved orders seriously. We sincerely apologize that your experience has left you feeling ignored and without confidence that your concerns are being addressed. Thank you for bringing this to our attention and for your candid feedback. Susie from Eden 💚

Response from EdenAug 18, 2026

Hi there, Thank you for sharing your experience. We're very sorry to hear about the extended delay with your refill review and the frustration caused by not receiving a clear update or timeline. We understand how concerning it is to be told a review typically takes 1–2 days, only to still be waiting after six days without clear answers. We also recognize the seriousness of your concern about missing a scheduled dose and feeling unable to make changes to your account while the refill remains under review. Your feedback regarding communication, refill timelines, account management, and continuity of care is important, and we appreciate you bringing these concerns to our attention. This is not the experience we want our members to have. We sincerely apologize for the frustration and uncertainty this situation has caused. Susie from Eden 💚

Response from EdenAug 15, 2026

Hi there, Thank you for sharing your experience. We're very sorry for the frustration and concern this situation has caused. Being charged during signup and then being unable to access or locate your account is certainly not the experience we want for our members. We understand how concerning it must have been to be asked for your payment information again while the original charge was already visible, and then to still be waiting for answers after the issue was escalated. Clear communication and timely resolution are especially important when billing and account access are involved. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience and uncertainty you've experienced. Susie from Eden 💚

Response from EdenAug 15, 2026

Hi there, Thank you for being with Eden for nearly three years and for taking the time to share your experience. We're truly sorry that your recent refill process has been so frustrating, particularly during the transition from Try Eden to the new Eden Health platform. Having to complete refill steps more than once, receiving conflicting information between platforms, and then waiting several days after being told your request was being expedited is understandably disappointing. After being a longtime member, you deserve a smoother and more reliable experience. We appreciate your candid feedback regarding the platform transition, communication, and customer service. Your concerns are important, and feedback like yours helps highlight where the member experience needs improvement. Thank you for your continued patience and for giving Eden the opportunity to do better. Susie from Eden 💚

Response from EdenAug 12, 2026

Hi there, Thank you for sharing your experience. We're very sorry for the frustration and confusion surrounding the hold on your account and the unexpected renewal. We understand how upsetting it is to believe your subscription had been placed on hold, communicate that you did not want to renew, and then still have an order processed and your payment method charged. This is not the seamless experience we want for our members, and we appreciate you bringing attention to the breakdown in the process. Your feedback regarding the account hold, renewal process, and communication has been heard and will be shared with our team as we continue working to improve the member experience and prevent situations like this from happening. Thank you for taking the time to provide your honest feedback. Susie from Eden 💚