TheMrsParent
I’d give less if I could
I’d give less if I could. I placed my order and they charge $296 up front. Never heard anything so I checked the status. Showed being reviewed not sent to pharmacy no prescription. I made it clear I cannot take semaglutide. I requested to remain on Zepbound. They didn’t respond. Then I see they suggested semaglutide I called 5 times. Never got any one on phone. I emailed. I did the chat. No responses so I went through my profile and cancelled the order since it was still not sent. I screenshotted that status and my cancellation request. Still no refund and no response not one, except for the doctor responding to my message saying I cannot be on semaglutide I want to cancel since it hasn’t been ordered. I have cancelled and want a refund. She responded to that message by saying a sales pitch about their semaglutide and processed the order anyways. Still can’t get anyone to talk to email or chat and they processed the order anyways!
Response from EdenJul 17, 2025
Hi and Happy Thursday, I am truly sorry for everything you have experienced. Being charged for a medication you clearly stated you cannot take, receiving no meaningful response after multiple calls, emails, and chats, and then having your order processed after cancellation is completely unacceptable. You did everything right by communicating your needs and following the cancellation steps. I am especially concerned that your request to remain on Zepbound was not acknowledged and that a semaglutide order was pushed forward despite your clear objections. That should never happen. Please reach out to me directly at [email protected] so I can review your account and make sure your concerns are addressed and a refund is processed as quickly as possible. I want to make this right. Thank you for sharing your experience. Your voice matters, and we are taking this seriously. Warmly, Susie