Jess M.
No Communication & Overcharged
I ordered from Eden and am very disappointed! First was over charged! Charged $196 and not $96 as advertised!!!! Then reached out about the charge and to track my order for 2 weeks now with no response! I reached out by chat and email multiple times (care @tryeden.com and Susie @tryeden.com) and ni response. Got emails saying chats were closed or combined with previous requests. Also waited on customer service line for 2 HOURS WITH NO ANSWER! Supposedly I have an order on the way now but still no follow up to the extra $100 I was charged! I have done more research and plan to see if Noom is any better tomorrow when I call their customer service!
Response from EdenJul 28, 2025
Hi jess, I am so sorry for the frustration you have experienced. Being overcharged, left without answers for weeks, and stuck waiting on hold is absolutely not the experience we want for you or anyone. You trusted us with your time and your money, and I completely understand why you feel disappointed. I want to personally look into the $100 overcharge, check the status of your order, and make sure you receive either a prompt refund or a resolution that feels right to you. Please email me directly at [email protected] with your full name and order number so I can get this sorted for you without any more delays. Thank you for your patience, and again, I am very sorry you had to go through this. I am here to help make it right. Warmly, Susie