EdenReviews of tryeden.com

Response from EdenAug 5, 2025

Hi there, Thank you so much for sharing your experience—we’re genuinely sorry for the frustration and stress this has caused you. We completely understand how upsetting it is to be left without updates, especially when you’ve done everything right and are relying on your medication to arrive on time. You deserve clear communication, timely care, and a team that supports you every step of the way. We’re incredibly sorry for the lack of follow-through and how this has left you feeling ghosted—that’s never the experience we want for any of our members. Your concerns are valid, and your health is far too important to be left hanging like this. To make sure this gets the attention it truly deserves, we’d love for you to reach out directly to Susie at [email protected]. She’s amazing and will personally prioritize your case and make sure you’re taken care of as quickly as possible. Thank you again for your patience, and for giving us the chance to make things right. We’re here for you, and we really do want to help. Warmly, Kelley

Response from EdenJul 28, 2025

Hi Jennifer, I am truly sorry for what you have been dealing with. Waiting nearly two months, getting appointment cancellations with no follow-up, and receiving no real help after being charged is unacceptable. You have every right to feel frustrated and disappointed. I want to take full responsibility for getting this resolved. Please email me directly at [email protected] with your account details so I can review your order, the communication history, and make sure we either move things forward immediately or process a refund—whatever you prefer. You should not have to go to these lengths to get answers. Thank you for giving me the opportunity to step in and fix this. Warmly, Susie

Response from EdenJul 28, 2025

Hi Wendy, I'm really sorry you had this experience. You should have received a clear notification before your shipment was prepared, especially after pausing for three months and dealing with side effects. I understand how frustrating it is to feel ignored after reaching out for help and getting no response. I want to personally look into your account and help resolve this—whether that means pausing future shipments, issuing a refund, or making sure your preferences are honored moving forward. Please feel free to email me directly at [email protected] so I can make this right for you. Warmly, Susie

Response from EdenJul 28, 2025

Hi Betty, I am really sorry you have not been able to get a clear or timely response from one of our doctors. That is frustrating and not the kind of experience we want you to have. I want to personally help get this sorted out. Please email me directly at [email protected] with your account details and I will make sure your case is reviewed and followed up on as soon as possible. You deserve consistent and seamless care, and I appreciate the chance to help make this right. Warmly, Susie

Response from EdenJul 28, 2025

Hi Nicole, I am really sorry for the confusion and frustration this has caused. You should not have to deal with multiple charges, missing discounts, or uncertainty about your orders, especially when you have not even received the product yet. I want to personally take care of this for you. I will review both plans, make sure you are not charged twice, and confirm whether the discount can be applied. Most importantly, I will make sure your order is either processed correctly or canceled and refunded, whichever you prefer. Please email me directly at [email protected] so I can get everything sorted for you right away and give you peace of mind. Thank you for your patience and for giving me the chance to fix this. Warmly, Susie

Response from EdenJul 28, 2025

Hi Audrey, I am truly sorry for the experience you have had. Paying for a prescription and then waiting almost a month with no delivery and no clear answers is completely unacceptable. You should never have to chase us down just to get what you paid for. I want to personally make this right. Please email me directly at [email protected] with your account details so I can look into the status of your order, confirm the shipping issue, and make sure you receive either your medication or a full refund—whichever you prefer. I know this situation has been frustrating and I truly appreciate the chance to help correct it. Warmly, Susie

Response from EdenJul 28, 2025

Hi Tonya, I am so sorry for what you have been going through. You planned ahead, gave plenty of time for processing, and still ended up without your medication and without clear answers. That is unacceptable and incredibly frustrating, especially when your health and schedule depend on timely refills. You should not be told conflicting information or left feeling stuck without support. I want to personally look into your order, check what actually happened with the pharmacy handoff, and make sure you are not billed again until this is fully resolved. Please email me directly at [email protected] with your account details so I can get this fixed for you right away and make sure you are not left without help or a refund if that is needed. Thank you again for your patience and for giving me the opportunity to make this right. Warmly, Susie

Response from EdenJul 28, 2025

Hi Larry, Thank you for being so patient, and I am really sorry for the lack of response. You have every right to be frustrated—especially when you have paid in advance and are simply asking for an update. It should not be this difficult to get a clear answer. I want to personally look into your order and make sure the remainder of your shipment is either sent out right away or refunded, depending on what you prefer. Please email me directly at [email protected] with your account details so I can get this resolved for you without any more delays. You deserve timely answers and better communication, and I appreciate you giving me the chance to make this right. Warmly, Susie