EdenReviews of tryeden.com

Response from EdenJul 28, 2025

Hi!! I'm so sorry you've been left without answers for over a month. That’s absolutely not okay, especially when it involves your medication and health. You should have received timely support, and I truly apologize for the silence and lack of follow-up. I want to personally look into your account, find out what went wrong, and help get this resolved as quickly as possible—whether that means renewing your prescription, restarting shipments, or anything else you need. Please feel free to email me directly at [email protected] so I can make this a priority and follow through for you. Thank you for your patience and for giving me the chance to help. Warmly, Susie

Response from EdenJul 28, 2025

Hi Sean, I'm so sorry for the experience you've had. I completely understand how upsetting it is to pay for something, have it get stuck in the system, and then not be able to get the help you need. This isn’t the level of care or communication you should expect from us, and I truly apologize. I want to personally make this right. I’ll review your account, check the status of your order and payment, and work with our team to get you a clear resolution—whether that means getting your order out immediately or issuing a refund. Please feel free to email me directly at [email protected] so I can prioritize your case and make sure you’re not left waiting any longer. Thank you again for your patience and for giving us the chance to fix this. Warmly, Susie

Response from EdenJul 28, 2025

Hi! I’m so sorry for what you’ve been going through. You trusted us with a year-long commitment and your health, and to be left without support or medication is completely unacceptable. I can only imagine how upsetting and stressful this has been. I want to personally step in and do everything I can to help. I’ll review your account, check on the status of your shipments, and make sure we address both the missing medication and the lack of communication. If a refund is needed, I’ll make sure that’s taken care of too. Please email me directly at [email protected] with your account details so I can prioritize this and follow through with a resolution. Thank you for your patience and for giving me the opportunity to make this right. Warmly, Susie

Response from EdenJul 28, 2025

Hi Sonja, I'm really sorry for the trouble you've run into, especially after things were going smoothly. You should never be auto enrolled or charged without knowing, and you definitely should not have to chase us down for your medication or a response. I want to personally take care of this for you. I will review your account, look into both the charge and the missing refill, and make sure you get either your medication or a refund, whichever you prefer. Please feel free to email me directly at [email protected] so I can get this sorted out for you right away. You have waited long enough, and I truly want to help make this right. Warmly, Susie

Response from EdenJul 28, 2025

Hi! I'm really sorry for the experience you've had. No one should have to wait on hold for that long without reaching someone, and I understand how frustrating it must be to keep receiving the initial dose without progress. I want to make this right for you. I’ll personally review your account, check what’s going on with your shipments, and make sure you receive the correct dose moving forward. Please email me directly at [email protected] so I can get this resolved for you as soon as possible. Thank you again for your patience and for giving us the chance to fix this. Warmly, Susie

Response from EdenJul 28, 2025

Hi Danielle, I am truly sorry for everything you’ve gone through. It’s completely understandable that you feel frustrated and unheard after doing everything possible to cancel early and still being charged. You took the right steps, and you should not have had to fight this hard just to get support. I want to personally look into your account and the cancellation timeline to get this sorted out for you. If you have not already, please feel free to email me directly at [email protected] with any details or screenshots you shared. I will make sure this is reviewed properly and work on a resolution that respects the effort you made. You deserve better, and I appreciate you giving us the chance to fix this. Warmly, Susie

Response from EdenJul 28, 2025

Hi Anne, I am so sorry for what you are going through. Being charged, having your prescription canceled without warning, and then getting no response from any channel is incredibly frustrating. You deserve clear communication and real support, especially when it comes to your health. I want to personally take care of this for you. I will review your account, look into the canceled prescription, and make sure we either get this resolved or issue a refund—whichever you prefer. Please email me directly at [email protected] so I can handle this for you without any more delays. I truly want to help make this right. Warmly, Susie

Response from EdenJul 28, 2025

Hi Barb, I'm really sorry you’ve had trouble getting support. That should never happen, and I completely understand how frustrating it is to feel like no one is there to help. I want to personally step in and assist you. Please email me directly at [email protected] with your account details, and I will make sure your concerns are addressed and followed through. Thank you for giving me the chance to help make this right. Warmly, Susie