EdenReviews of tryeden.com

Response from EdenJul 27, 2025

Hi! I'm so sorry for the experience you've had. I can completely understand how frustrating and disappointing this has been, especially after everything seemed to be going smoothly at first. You should never have to chase down your refills or wait weeks for a response. That is not the kind of care we want anyone to receive. I want to personally step in and help make this right. I’ll review your account, look into the semaglutide and NAD orders, and make sure we either get everything back on track or help you cancel and process any necessary refunds. Please feel free to email me directly at [email protected] if that’s easier. I will make this my priority and follow up with you personally. Thank you for your patience and for giving us the opportunity to fix this. Warmly, Susie

Response from EdenJul 27, 2025

Hi Yesenia, I'm really sorry you've been left waiting and feeling ignored. I understand how frustrating it is to spend that much money and still not receive your medication after a month. That should never happen, and I truly apologize. I want to help make this right. I’ll personally review your order and see what’s causing the delay. If your medication still hasn’t shipped, I’ll work with our team to either get it out immediately or process a refund if that’s what you prefer. You can also reach me directly at [email protected]. I want to make sure you’re not left in the dark any longer. Thank you for your patience and for giving me the chance to fix this. Warmly, Susie

Response from EdenJul 27, 2025

Hi LD, I'm really sorry you've been left waiting and feeling ignored. I understand how frustrating it is to spend that much money and still not receive your medication after a month. That should never happen, and I truly apologize. I want to help make this right. I’ll personally review your order and see what’s causing the delay. If your medication still hasn’t shipped, I’ll work with our team to either get it out immediately or process a refund if that’s what you prefer. You can also reach me directly at [email protected]. I want to make sure you’re not left in the dark any longer. Thank you for your patience and for giving me the chance to fix this. Warmly, Susie

Response from EdenJul 27, 2025

Hi Beau, I'm really sorry for the experience you've had. Waiting on hold, getting disconnected, and not hearing back after multiple messages is incredibly frustrating—and it’s not the kind of support anyone should receive, especially from a healthcare provider. I completely understand why you feel the way you do, and I want to make this right. I’ll personally look into your account and follow up on the charges and communication issues. You can also email me directly at [email protected] so I can prioritize this and keep you updated every step of the way. Thank you for sharing your feedback. You deserve better, and I’m here to help make that happen. Warmly, Susie

Response from EdenJul 27, 2025

Hi Misty, I'm so sorry for the trouble you've had. Waiting two months without clear answers and having to start over is incredibly frustrating—and I completely understand how upsetting that must be. This is not the experience we want for anyone, and I want to personally step in to help. I’ll review your account and see exactly what went wrong so we can get things moving without you having to start from scratch again. Please feel free to email me directly at [email protected] so I can make this a priority for you. Thank you for your patience and for giving us the chance to make things right. Warmly, Susie

Response from EdenJul 27, 2025

Hi! I'm truly sorry for the experience you've had. Feeling ignored after making a payment is unacceptable, and I completely understand why you’re upset. You deserve real support and timely updates, and I’m here to help make that happen. I want to personally look into your account, address the delay, and make sure you're either fully taken care of or refunded—whichever you prefer. Please feel free to reach out to me directly at [email protected] so I can make this right for you as quickly as possible. Thank you for your patience and for giving us the opportunity to fix this. Warmly, Susie

Response from EdenJul 24, 2025

Hi Shelby, Thank you so much for sharing your experience. We’re heartbroken to hear how things unfolded for you. We truly regret the frustration, confusion, and delay you’ve endured. This is not the experience we want any of our members to have, especially after such a strong and encouraging start to your treatment. We completely understand how upsetting it is to be charged without clear updates or resolution. Your time and your trust are valuable, and it’s deeply concerning that you’ve had to wait so long for answers, only to be met with long hold times and a lack of follow-up. That’s not the level of care and support we strive for, and for that, we sincerely apologize. We know how important this treatment is, not just financially but personally, and we want to do everything we can to make this right. If you haven’t already spoken with someone who’s been able to fully resolve your concerns, we’d love to assist directly. Please reach out to Susie at [email protected] and she’ll personally ensure your case is prioritized and handled with the attention it deserves. Thank you again for taking the time to provide your honest feedback. We’re actively working on improvements and voices like yours help us grow and serve our members better. With sincere apologies and care, Kelley

Response from EdenJul 28, 2025

Hi Susan, I'm truly sorry for the continued issues you've faced. I can only imagine how frustrating it must be to wait over a month, only to receive the wrong dose even after confirming it multiple times. That’s incredibly disappointing and not the level of care or accuracy you should expect from us. I want to personally step in and make sure this gets corrected immediately. I’ll review your order history, confirm the correct dose, and make sure the right shipment is sent without any further delay. Please feel free to email me directly at [email protected] so I can prioritize this and keep you updated every step of the way. You deserve better, and I’m here to make it right. Warmly, Susie