Try Eden Now We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies. We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch. Contact Us Expert Connections: Access to knowledgeable doctors. Convenient Care: Virtual consultations and home delivery. Personalized Treatment: Custom plans from state-licensed compounding pharmacies. Transparent Pricing: No hidden fees. Ongoing Support: Continuous care and plan adjustments. Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing. Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Eden (tryeden.com) has 4,385 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
tryeden.com
Website
tryeden.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
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The company replied to 86% of reviews.
Latest
Most recent review: October 2026.
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The support team doesn’t need their job if they are not going to respond to inquiries more than 3 days old NOR pick the phone up. This is quite insane
Response from EdenJul 28, 2025
Hi Chiara,
I hear you, and I’m really sorry. Waiting days with no reply and not being able to reach anyone by phone is incredibly frustrating—and you’re right to expect better. This is not the kind of experience we want anyone to have.
I want to personally step in and help get this sorted out. Please email me directly at [email protected] with your account details and I’ll make sure you get a response and resolution without any more delays.
Thank you for your patience, and I truly appreciate the opportunity to help make this right.
Warmly,
Susie
SA
Sandra
Very dissatisfied
I am very dissatisfied. On 4 – 06–25. I ordered six months of your weight loss meds and paid $1376. Received the first shipment but no others. I have emailed and called numerous times with no response two times. I stayed on the phone for over an hour, one time the phone just cut out the other time it continued just to ring. I also left numerous emails, finally receiving this response. I need to receive a refund or if you will continue sending me the medicine I need to change my address to 225 Broadway.
Unit 525, Seattle, WA 98122.
Please respond and let me know what your plan is. My order number was 267140.
Thank you, Sandra Jones!
Response from EdenJul 28, 2025
Hi Sandra,
I’m so sorry for the experience you’ve had. You placed your trust in us, and after paying for a six-month supply, you should never be left without support or clarity. I completely understand your frustration, especially after your many attempts to reach us without a proper response.
Thank you for sharing your updated address. I’m going to personally review your order, confirm the status of your remaining shipments, and make sure we either get your medication sent to your new address or begin processing a refund—whichever you prefer.
Please feel free to email me directly at [email protected] if that’s easier for you. I’ll make this my priority and follow up with a clear resolution.
Thank you again for your patience, Sandra. I’m here to help get this resolved.
Warmly,
Susie
EK
Elizabeth K.
Inconsistent support with unsatisfactory response times (72+ hours)
While the Eden reps I've spoken to have been friendly, I'm sad to report that I've repeatedly received conflicting and unhelpful advice--not to mention the fact that it usually takes over 72 hours to receive any kind of response at all on the portal, or 40 minutes on hold to speak with someone. A recent example is regarding my introduction call, which was scheduled a few weeks ago for 6:45 AM. No one called me. When I asked in the portal what had happened, I was told I was supposed to have accessed the call through the portal, though this had not been communicated to me (instead, the call confirmation listed the location as my cell phone number--prompting me to believe I would be called). When I spoke to a rep about it, I was told I could reschedule the call in my portal, but when I asked where in the portal I could do that, the rep had no answer. Finally, I was able to reschedule the call using the original email (not the portal, as I had been instructed, as there was no place in any area of the site to do so)--and then when that call came, I DID receive a telephone call. So it's unclear to me if the first call was simply never placed to me, or if I was indeed supposed to have joined a video chat in my portal. If the former, why was I told it was my fault for missing the video chat? And if the latter, why was it a telephone call this time instead of a video chat? This is not the only time I've received conflicting information; I also heard two different responses to whether the medication needed to be refrigerated after opening (one said yes, the other said no), and I was also told by a rep on the phone that the shipment date for my next dose had been moved, but when I called back about another matter, I was told that it hadn't been. Everyone I've spoken to has relayed that there has been a "high volume of calls" the past few weeks, hence the delay in response time, but I'm still uncertain as to why I'm getting conflicting information. While the reps are generally friendly, this inconsistency does not give me confidence regarding either the product or the company's concern for their customers.
Response from EdenJul 28, 2025
Hi Elizabeth,
Thank you so much for taking the time to share your experience. I want to start by sincerely apologizing not just for the delays, but for the confusion, inconsistency, and frustration you have been dealing with. You have shown a lot of patience, and you absolutely deserve clearer communication and more reliable support.
I am especially sorry about the missed introduction call and the mixed messages around how to join it. That should have been explained clearly from the start, and it is completely understandable why this left you unsure about what really happened. The back and forth around your prescription, shipment details, and medication storage only adds to that frustration, and it should not be on you to piece it all together.
While I am glad to hear our reps have been friendly, I know that does not make up for getting different answers or having to wait days for help. I want to personally look into your account, clarify the key details, and make sure you get consistent answers moving forward.
Please feel free to email me directly at [email protected]. I will make this a priority and follow through until you feel confident and supported again.
Thank you again for being honest with your feedback. It helps us improve, and you deserve nothing less than a seamless and supportive experience.
Warmly,
Susie
JC
Johnny C.
Zero Product, Zero Response
Another Update:
Still no response. Over a month since I purchased a six month prescription.
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Review update:
I have followed up with Susie from Eden four times at the email she provided below. Still zero response. Do not give this company your money! It's a black hole of unresponsiveness and empty promises.
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I purchased a six month prescription about a month ago. Haven't received product and tried multiple times to get an update from their chat bot with no response. Would not recommend.
Response from EdenJul 28, 2025
Hi Johnny,
I'm really sorry you’ve been left waiting without answers. I understand how frustrating it is to pay for a six month prescription and still not receive your order or any real support. That’s not the experience we want anyone to have.
I want to personally look into this for you and get things moving right away. Please feel free to email me directly at [email protected] and I’ll make sure you get a clear update or a resolution—whichever you prefer.
Thank you for your patience and for giving us the chance to make this right.
Warmly,
Susie
KA
karmas
Lack of response/no results so far
Thankfully I only signed up for a 3-month plan. My membership will be cancelled after that, and I plan to find another provider. My experience with them has been extremely frustrating. The initial set up was okay, the doctor contacted me within a few days, but the lack of response in trying to get the initial prescription filled or obtain a refill has been horrible. They have a "customer care" messenger that is open Monday - Friday but you're never able to have a live chat. When I've left messages it takes days to get a response. I've been trying to get my first refill for days now. When an agent responds, they don't seem to read or understand my previous requests to please refill the Rx and just simply ask "would you like me to refill it now?" I respond "yes" but still don't have the refill. This has been an awful customer service experience. I wouldn't recommend this company to anyone.
8/10/25 update - Finally got the refill but I'm not confident that I won't have the same experience with the next refill one month from now. Also more concerning to me is that I've now taken 5 doses and haven't lost a pound. I'm not overeating and work out 5 days a week. With another provider in the past, I took Tirzepatide and had immediate results. Eden only prescribes Semaglutide. Either it doesn't work for me or is prescribed in such a low dosage that it's ineffective. This feels like a big waste of money.
Response from EdenJul 27, 2025
Hi,
Thank you for taking the time to share your experience, and I’m truly sorry for all the frustration you’ve had to deal with. I completely understand how disappointing it is to feel like you’re not being heard, especially when it comes to something as important as your medication.
It sounds like we really fell short here, and I want to personally apologize for the lack of timely communication and the back and forth you experienced trying to get your refill. That is not the kind of support we aim to provide, and I’m sorry we let you down.
I’d love the chance to make this right. I’m going to look into your account now and make sure your refill is processed as quickly as possible. I’ll also follow up with our team to prevent these kinds of delays going forward.
Thank you again for your honest feedback. It helps us improve. And if you decide to give us another shot, I’d be happy to personally help guide the process.
Warmly,
Susie
RS
Rene S.
Don’t buy from them!
Don’t buy from them! Customer support is horrible! No one responds to emails or chat messages when you need their customer support!
Response from EdenJul 27, 2025
Hi Rene,
I’m really sorry to hear about your experience and how difficult it’s been to get support when you needed it. That’s incredibly frustrating, and I completely understand why you’re upset.
This isn’t the level of care we want to provide, and I truly apologize for the lack of timely responses. I’d love the opportunity to look into what happened and help make things right. If you're open to it, please reply here or email me directly at [your support email] so I can personally follow up.
Thank you for sharing this feedback. It’s not taken lightly, and we’re actively working on improving our response times and support experience.
Warmly,
Susie
ST
Sarah T.
I have requested a cancellation
I have requested a cancellation, have spoke with customer service, and continue to get charged. These automatic refills are how companies choose to take advantage of busy families. I feel so incredibly frustrated and ripped off.
Response from EdenJul 27, 2025
Hi Sarah,
I'm really sorry to hear about your experience. It's completely understandable to feel frustrated, especially after requesting a cancellation and still seeing charges come through. That is not the kind of experience we want for our members.
I would like to personally look into this for you and make things right. I will review your account to confirm the cancellation and make sure no further charges go through. If a refund is due, I will make sure it is processed promptly.
We truly value your time and trust, and I appreciate you reaching out so we can resolve this.
Warmly,
Susie
CU
customerjay
Horrible company
Horrible company. Horrible service. They take my year advance and a month in I'm 2 and a half weeks late getting my prescription and having to go through a bunch of bs, now having to go through a month to month system but can't get my freaking money back of course. Do not waste your time or money there are better cheaper places and alternatives that treat people much better.
Response from EdenJul 27, 2025
Hi!
I'm really sorry for the experience you've had so far. I can completely understand how upsetting and stressful this has been, especially after paying upfront and still facing delays and complications.
This is not how we want anyone to feel, and I’d like the chance to make it right. I’ll personally review your account, look into the delay with your prescription, and see what options we have for resolving the billing issue. You deserve clear answers and a smoother process.
Thank you for sharing your honest feedback. I know we have some work to do here, and I appreciate the opportunity to help fix it.
Warmly,
Susie
