Shane P.
I am soangry at myself for not read the…
I had used Eden in the past for my Trizepitide and when I went back to reorder it, I didn't check as to what I was doing and continued the purchase for Semaglutide. After doing so I had realized what I had done. I immediately called and there was a misunderstanding that had upset me. So needless to say, I left my forst bad review. The next day I got a call from a wonderful young lady who is a lead for the company. She was amazing and very graciously walked me through everything. I have to say, that in this day and age, she was a true professional and understood service that very few people understand now-a-days. I was very happy to be heard and i would really recommend them again. Sincerely
Response from EdenJun 18, 2025
Hi Shane, I’m so sorry to hear about your recent experience — it’s clear we fell short, and I can absolutely understand your frustration. From the initial confusion on medication and subsequent communication, that’s absolutely not the level of care we aim to provide. We've sent a request for more information and we will look into this and contact you with a resolution. We appreciate your time and the chance to improve this experience for you and again, I'm so sorry for the experience you've had thus far. Katie




