EdenReviews of tryeden.com

Response from EdenAug 6, 2025

Hi there, Thank you so much for sharing your experience, and I’m truly sorry for the ongoing frustration this has caused. We completely understand how upsetting it is to be charged on time while still waiting for your July medication—especially after being told more than once that it was on its way. You should never have to chase down an order, and we absolutely recognize how important it is to receive your treatment consistently and without added stress. The fact that we're approaching your next billing date without resolution only adds to the concern, and your frustration is completely valid. To ensure this is personally prioritized and resolved as quickly as possible, I encourage you to reach out directly to Susie at [email protected]. She will review your account thoroughly and work to get this sorted for you without any further delays. Thank you again for your patience—and for giving us the chance to make this right. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience—and I’m truly sorry for the delay and lack of communication you've encountered. We completely understand how frustrating it is to be left waiting without updates, especially when you're just getting started and trying to make the best decision for your care. You're absolutely right that first impressions matter, and this is not the experience we want any of our new members to have. We’re sincerely sorry for the lack of timely follow-up and for the difficulty you've had trying to reach support. Your feedback is heard, and we truly appreciate you bringing it to our attention. To make sure your concerns are addressed as quickly and thoroughly as possible, please reach out directly to Susie at [email protected]. She will personally prioritize your request—whether that’s cancellation, clarification, or next steps—and ensure you feel supported. Thank you again for your honesty. We’re grateful for the chance to improve and hope to have the opportunity to regain your trust. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your feedback—and I’m truly sorry to hear about your experience. We completely understand how upsetting it is to feel unheard and unsupported, especially when you're investing in your health and trusting a team to be there for you. Delays in shipping, a lack of communication, and feeling dismissed by your provider are all incredibly frustrating, and we want you to know your concerns are valid. You deserve timely updates, thoughtful care, and a responsive support team every step of the way. We also take your comment about being charged for an order you never received very seriously, and we want to help make this right. Please reach out directly to Susie at [email protected]—she will personally prioritize your case and ensure it’s addressed with the urgency and attention it deserves. Thank you again for your honesty. We appreciate the opportunity to do better. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you so much for taking the time to share your experience. We’re genuinely sorry to hear about the challenges you’ve encountered after being a valued member for so long. We understand how frustrating and disappointing it must be to have a shipment arrive late—especially when you planned ahead and clearly communicated your needs. Receiving refrigerated medication during a heatwave while away from home is understandably concerning, and the lack of timely support and communication only adds to that frustration. Please know this is not the experience we want any of our members to have, especially someone who has trusted us with their care over several months. To help get this resolved as quickly as possible, we encourage you to reach out directly to Susie at [email protected]. She will personally prioritize your case and work to find a resolution for you, including reviewing your request for a refund. We truly appreciate your patience and the opportunity to make this right. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and lack of support you’ve encountered. We completely understand how upsetting it is to deal with unexpected changes to your prescription, delayed shipments, and difficulty reaching someone for help—especially when your health and money are on the line. You absolutely deserve clear communication, timely updates, and reliable support, and I deeply regret that this hasn’t been your experience. To make sure this gets the attention it deserves and is resolved as quickly as possible, please reach out directly to Susie at [email protected]. She will personally prioritize your case and ensure it's handled with care. Thank you again for your patience and for giving us the opportunity to do better. We truly hope to make this right. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear that the treatment didn’t deliver the results you were hoping for. We completely understand how frustrating and disheartening that must feel, especially after your commitment and trust in the program. While we’re glad your provider was responsive and tried adjusting your dosage, we recognize that not every treatment plan works the same for everyone—and it’s incredibly disappointing when something you had high hopes for doesn’t lead to progress. We also regret that your experience with customer support left you feeling unheard. That’s not the level of care we want to provide, and we sincerely apologize for that. To ensure your concerns are fully reviewed and personally addressed, we’d love for you to connect directly with Susie at [email protected]. She will make sure your case is handled with the attention it deserves. Thank you again for sharing your feedback—it helps us improve, and we truly wish you the very best on your health journey. Warmly, Kelley

Response from EdenJul 29, 2025

Hi Melissa, I'm truly sorry to hear about your experience, and I want to thank you for taking the time to share your feedback. I completely understand how frustrating and disheartening this must have been—especially while not feeling well and trying to get the support you deserve. Please know this is not the experience we want any of our members to have. Being sick, having trouble reaching someone, and feeling like your options weren't clearly explained is absolutely unacceptable, and I sincerely apologize for the stress this has caused. To ensure you receive the care and attention you deserve, please reach out directly to Susie at [email protected]. She will personally prioritize your case and make sure it’s handled with the urgency and compassion it calls for. Thank you again for your honesty—we truly appreciate the opportunity to do better. Warmly, Kelley Eden Care Team

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your feedback—we’re truly sorry to hear about the trouble you've experienced with your second shipment and the frustration navigating the portal. We completely understand how important it is to not only feel confident in your treatment, but also fully supported along the way. While we're so glad to hear the medication has been working well for you, we deeply regret that the customer service side hasn't lived up to expectations. That’s something we take seriously, and we want to make things right. For direct and personalized assistance, we encourage you to reach out to Susie at [email protected]. She’ll make sure your case is prioritized and help resolve any outstanding concerns as quickly as possible. Thank you again for your patience, and for giving us the opportunity to do better. Warmly, Kelley