EdenReviews of tryeden.com

Response from EdenAug 6, 2025

Hi there, Thank you so much for taking the time to share your experience. I’m truly sorry for the stress and frustration you've had to endure. Paying for an entire year of treatment and then having your order unexpectedly canceled—without clear communication or timely support—is completely unacceptable. You deserve much better, and I deeply regret that this has been your experience with us. I also want to acknowledge your concern about the effectiveness of the medication you received. Your trust in both the product and the people behind it matters, and it’s incredibly disheartening to hear that you’ve been left feeling unsure and unsupported. Your refund request absolutely warrants a proper review and resolution, and I’d like to help make that happen as soon as possible. Please reach out directly to Susie at [email protected]—she’s kind, responsive, and will personally prioritize your case to ensure it’s handled with the urgency and care it deserves. We truly appreciate you bringing this to our attention, and we hope for the opportunity to make things right. Warmly, Kelley

Response from EdenAug 5, 2025

Hi there, We're so sorry to hear about the challenges you’ve experienced with your order—it’s incredibly frustrating to be left waiting, especially after multiple follow-ups and assurances that things would be resolved. You deserve timely support, clear communication, and follow-through, and we deeply regret that this hasn’t been your experience with us so far. Please know that your concerns are valid, and we truly appreciate you bringing this to our attention. We want to make this right for you. For the fastest and most direct assistance, please reach out to Susie at [email protected]—she will personally ensure your case is prioritized and handled with the care and urgency it deserves. Thank you again for your patience and for giving us the opportunity to do better. Warmly, Kelley Eden Care Team

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience—and I’m truly sorry for the delay, lack of clarity, and repeated responses that have left you feeling frustrated and unsupported. Waiting 18 days with no real update, especially after being charged, is absolutely unacceptable and understandably concerning. Please know your concerns are valid, and we hear you. This is not the experience we want for any of our members, and we deeply regret the lack of follow-through and communication you’ve received. To ensure your case is reviewed and resolved promptly, I encourage you to reach out directly to Susie at [email protected]. She will personally prioritize your situation, investigate what's going on with your prescription, and help ensure you get the answers and support you deserve. Thank you again for your honesty—and for giving us the chance to make this right. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for sharing your experience—and I’m truly sorry for the ongoing delay and lack of clear resolution. Being charged for a refill in June and still not having received your shipment by August is completely unacceptable, and we fully understand how frustrating and disappointing this situation has been. You deserve timely communication, transparency, and support that you can count on—not weeks of waiting with no answers and no refund. Please know your concerns are valid, and we want to make this right. To ensure this is resolved as quickly as possible, I encourage you to reach out directly to Susie at [email protected]. She will personally prioritize your case, investigate the issue thoroughly, and work to get you the support and clarity you deserve. Thank you again for your patience, and for giving us the opportunity to do better. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for sharing your experience—and I’m truly sorry for the frustration you’ve had to deal with. It’s incredibly disappointing to feel like you're stuck in the middle, being passed back and forth without real answers. You should never feel like your care is a guessing game, and we completely understand how upsetting that is—especially when your treatment and your trust are on the line. We also hear your concern about how quickly payment was processed without the same urgency in communication or support, and we sincerely regret that. To make sure this is personally resolved and not just passed off again, I encourage you to reach out directly to Susie at [email protected]. She will take ownership of your case, prioritize it, and work with you to get everything back on track. Thank you again for your feedback and for giving us the opportunity to do better. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you so much for taking the time to share your experience. I'm so sorry to hear that you've been charged without receiving your product—and that you've had such a hard time reaching us. That’s incredibly frustrating, and I completely understand how disappointing and stressful this must be. You deserve timely updates, clear communication, and support you can count on. I truly regret that this hasn’t been your experience so far. To get this resolved quickly and with the care it deserves, I’d love for you to reach out directly to Susie at [email protected]. She’s wonderful and will personally prioritize your case, including helping with your refund request and making sure you’re taken care of moving forward. We really appreciate your patience and the chance to make this right. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry for the delay you faced—both in receiving your product and in getting a response from our team. Waiting that long without clear communication is incredibly frustrating, and it's not the level of service we aim to provide. You deserve timely updates and responsive support, and I completely understand how disappointing this must have been. To make sure your concerns are addressed personally and as quickly as possible moving forward, I encourage you to reach out directly to Susie at [email protected]. She will prioritize your case and ensure you receive the attention and care you deserve. Thank you again for your feedback and your patience—we truly appreciate the opportunity to do better. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you so much for taking the time to share your experience—and I’m truly sorry for the ongoing frustration you’ve been facing. We completely understand how disappointing and discouraging this must feel, especially after having a positive experience with NAD+ in the past. You deserve consistency, timely support, and to feel confident in your treatment journey—not like your time is being wasted. We truly regret the delay with your current order and the lack of clear follow-through, especially on your second attempt. To get this resolved as quickly and personally as possible, I encourage you to reach out directly to Susie at [email protected]. She will make sure your case is prioritized and that you receive the care and attention you deserve. Thank you again for your patience, and we’re so sorry we’ve fallen short here. Warmly, Kelley