EdenReviews of tryeden.com

Response from EdenMay 4, 2026

Hi Robbie, I’m really sorry you’ve been dealing with inconsistent deliveries—that’s incredibly frustrating, especially when you rely on this medication regularly. Going weeks without it isn’t okay, and I completely understand why you’d be confused and concerned. In terms of pricing, it’s typically a bundled cost that includes both the medication and access to the care team (like provider messaging and support), rather than separate charges—but I definitely want to make sure you’re getting a clear breakdown based on your specific plan. I’d really like to have your account reviewed so we can look into the delivery gaps and billing questions and get you clear answers (and consistency moving forward). Please reach out to us directly so we can take a closer look and get this resolved for you. We appreciate you being here and bringing this up. Susie 💚

Response from EdenMay 4, 2026

Hi there, Thank you for sharing this—I’m really sorry for the delay in getting a response, I know that’s frustrating. I’m glad Sandra was able to step in and take care of everything quickly once you connected. I’ll be sure she sees your kind words 😊 We truly appreciate your patience and you being here with us! Susie 💚

Response from EdenApr 22, 2026

Hi there, Thank you for sharing this—I’m really sorry to hear how difficult it was to delay your subscription and that you didn’t hear back after reaching out. That’s definitely frustrating and not the experience we want for you. I’m so glad Joanne was able to step in and get everything sorted out for you in the end—she really does a great job, and I’ll make sure she sees your kind words 😊 We truly appreciate your patience and you being here with us. Susie 💚

Response from EdenApr 22, 2026

Hi there, Thank you for sharing this—I’m really glad to hear you had a great experience with our customer service. I also hear you on the website. That shouldn’t be a point of frustration, and we know there’s room to improve there. Your feedback is important and helps us continue to make those updates. If there’s anything specific that gave you trouble, feel free to share—we’d love to take a closer look. We truly appreciate you being here! Susie 💚

Response from EdenApr 22, 2026

Hi there, Thank you for sharing this—I’m really glad to hear everything else has been great, but I definitely hear your concern about the shipping and packaging. You’re absolutely right, especially with warmer weather coming, keeping medications properly protected in transit is critical. Melted ice packs aren’t something we take lightly, and this is feedback we’re actively paying attention to as we work with our pharmacy partners to improve packaging and temperature control. If you ever receive a shipment you’re unsure about, please reach out right away so we can take a look and make it right for you. We truly appreciate you calling this out—it helps us do better. Susie 💚

Response from EdenApr 22, 2026

Hi there, Thank you for taking the time to share this—I really appreciate how detailed you were. I’m so glad to hear your doctor experience has been kind and professional—that’s incredibly important to us. That said, I’m really sorry for the frustration you’ve run into with the website. Not being able to track your dosage, log your weight, or manage your orders easily is not the experience we want for you—especially when those things directly impact your progress and confidence in your treatment. The concerns you mentioned around the dosage dropdown, refills/charges not matching what you’re seeing, and not being able to pause your plan are all things we want to take a closer look at right away. You shouldn’t have to guess or feel stuck. If you’re open to it, please reach out to us directly so we can review your account and get everything aligned for you—dosage clarity, tracking, and billing included. We’ll make sure you have a clear path forward. Thank you again for your honesty—it truly helps us improve. Susie 💚

Response from EdenApr 10, 2026

Hi there, Thank you for sharing your experience so honestly. We completely understand how frustrating and discouraging it can feel when you’re putting in the effort and not seeing the changes you were hoping for, especially in the first couple of months. Everyone’s body responds differently, and for some, it can take a little more time to begin noticing changes in appetite and weight. That said, your concerns are absolutely valid, and it’s important that you feel confident in both your treatment and the value you’re receiving. We’d really like to take a closer look at your plan, dosage, and overall experience to make sure everything is aligned for the best possible results. Please feel free to reach out to me directly at [[email protected]](mailto:[email protected]) and I’d be happy to review your account and see how we can better support you moving forward. We’re here for you and truly want to help you succeed on your journey. Susie 🌿

Response from EdenApr 10, 2026

Hi there, Thank you for sharing your feedback. I’m really glad to hear that packaging and delivery have been a positive part of your experience, but I’m sorry to hear you’re feeling disappointed with your progress so far. That’s completely understandable. Weight loss can take time, and everyone responds differently, but it’s important that you feel confident and supported along the way. We’d really like to take a closer look at your treatment and make sure everything is set up for the best possible results. Please feel free to reach out to me directly at [[email protected]](mailto:[email protected]) and I’d be happy to review your account and see how we can better support you moving forward. We’re here for you. Susie 🌿