EdenReviews of tryeden.com

Response from EdenApr 28, 2026

Hi Amy, Thank you for taking the time to share this. I’m really sorry to hear how confusing and frustrating this experience has been. I completely understand why this would feel like a loss of both time and money. I’m glad to hear Melanie was helpful, but it’s clear there was a disconnect in how your treatment plan was understood, and that shouldn’t leave you feeling uncertain about what you’re receiving. I’d truly like to take a closer look at your account and help bring clarity to your treatment and options moving forward. Please feel free to reach out to me directly at [email protected] so I can review everything with you. If you’re open to it, I’m also happy to connect by phone so we can walk through this together and make sure you feel confident in your care. Thank you again for sharing your experience. I’d really appreciate the opportunity to help make this right for you. Warmly, Kelley

Response from EdenApr 9, 2026

Hi Brandi, I would love to connect, you can email me at [email protected]. Thanks :)

Response from EdenApr 3, 2026

Hi there, Thank you for sharing your experience—I’m really sorry to hear this has been frustrating. I understand how disappointing it is to not see the results you were hoping for, especially after having success previously, and to have trouble getting the support you need with your subscription. We definitely want to make sure you feel supported both with your treatment and when it comes to reaching our team. Experiences can vary depending on the medication and plan, and it may be worth having your provider reassess to see if adjustments are needed to better support your goals. If you’re open to it, please reach out again and ask for an escalation so we can take a closer look at your account and help get things moving in the right direction. We appreciate your feedback and the opportunity to improve your experience. Susie 💚

Response from EdenMar 27, 2026

HI Amber, Thank you for taking the time to share this, and I’m really sorry this was your experience. I can completely understand how frustrating that must have felt, especially after investing both time and money and not seeing the results or support you expected. You’re absolutely right to expect clear communication, consistent access to your account, and a smooth process when it comes to something as important as your treatment plan. The issues you ran into with the questionnaire, login access, and delayed responses are not the experience we want anyone to have. On top of that, I hear your concern around the dosage changes and how that was handled, that would feel confusing and unfair to anyone in your position. While dosage decisions do require clinical review, we should always make sure you feel heard, supported, and fully informed throughout that process. It’s clear we missed the mark here, especially in how we communicated and followed through. I’d really like the opportunity to take a closer look at your account and see what happened, and if there’s anything we can do to make this right. If you’re open to it, please reach out to us directly so we can escalate this for a full review. I truly appreciate your feedback. It’s taken seriously and helps us improve where it matters most. Susie | Eden Care Team 💚

Response from EdenMar 22, 2026

Thank you for taking the time to share this 💚 We’re really sorry to hear about the confusion with the instructions and that you didn’t have enough medication for your final doses—that’s understandably frustrating, especially given the cost. This is not the experience we want for our members, and we take concerns like this seriously. Clear guidance and ensuring you receive the correct amount of medication are incredibly important. We’d really like the opportunity to look into this further and make it right. If you’re open to it, please reach out to our support team so we can review your account and ensure everything is aligned moving forward. We truly appreciate your feedback and the chance to improve 🌿 Susie Eden Care Team 💚

Response from EdenMar 20, 2026

Thank you for sharing this feedback 💚 We’re really sorry to hear this was your experience, especially after being with us for 6 months. We completely understand how frustrating pricing differences can feel, and we never want anyone to feel like their loyalty isn’t valued. We’re glad you were able to connect with Kim, but we also hear your concern about the interaction. Our goal is always to make sure members feel supported and informed when making decisions about their care, not rushed through the process. Your feedback is important and helps us take a closer look at how we handle these situations, both from a pricing and experience standpoint. If you’re open to it, we’d truly appreciate the chance to reconnect and see if there’s anything we can do to support you moving forward. Thank you again for your time with Eden 🌿 Susie Eden Care Team 💚

Response from EdenMar 13, 2026

Hi there, thank you for sharing your experience. We understand how frustrating it can feel when you’re putting in the effort with healthier eating and regular workouts and not seeing the results you hoped for yet. Weight loss and body changes can vary from person to person, and sometimes it can take a bit of time for the body to respond. Our care team is always happy to review your progress, answer questions about your treatment plan, and help determine whether any adjustments might be helpful. If you’re open to it, please reach out to our support team through your portal so we can take a closer look and make sure you’re getting the most out of your program. We’re here to support you every step of the way. Susie 🌿 Eden Care Team

Response from EdenMar 12, 2026

Hi there, Thank you for sharing your feedback. I’m really sorry to hear that you’ve had difficulty getting clear answers to your questions. We understand how frustrating it can be when you’re trying to get guidance and feel like your concerns weren’t fully addressed. Your experience is important to us, and we want to make sure your questions are properly reviewed and answered. If you’re still looking for clarification, please reach back out through the portal or our support team and we’ll be happy to help ensure your concerns are fully understood and addressed. We appreciate you bringing this to our attention. Susie 🌿 Eden Member Care Team 💚