EdenReviews of tryeden.com

I canceled my shipment weeks ago and they charged me and are sending it anyway. I cant get a straight answer from anyone. I habe requested to stop the program and i just get surveys

I rate them a -1000..This is what I sent to this awful company. There's no contact customer service numbers to speak to anyone. Only Ai. The delivery dates have been changed 3 times. It's been 2.5 weeks since I placed an order. These people right away take your money and tell you there's no refund allowed even through I placed an order and have yet to receive it. Below what I asked them to do. It tells me no need to stay in the chat. WHAT the H**l are they doing. Please delete all my information. You are not a company I want to do business with ever again. You lack integrity and updates are non existing. If you charge my account again I will report you to authorities and I'm writing a bad review as well as reporting you to the BBB AI no human: I understand. I haven’t deleted or changed any information in this chat. This request needs privacy or legal review. The 5 time I've tried to contact them. This is AI not a real human. Eden Member Care says:Thanks—I have the details you shared. This may take a little time to resolve, so you don’t need to stay in the chat. I’ll follow up here as soon as there’s an update.   You say: do it now I understand. I haven’t deleted or changed any information in this chat. This request needs privacy or legal review. Eden Member Care says: Thanks—I have the details you shared. This may take a little time to resolve, so you don’t need to stay in the chat. I’ll follow up here as soon as there’s an update. You say: do it now Sent · 8:54 AM on 9/9/2026

I have switched from old to new program but I still get 15 plus notices from old program trying to say I am a new patient and billing me more than contract agreed upon. New program does not give you any information as to when next order is due, the ability to put on hold 1 month, etc. There is No way to contact c. service other than call under the new program but they have been wonderful. I am told I am out of the old program but I still get old program information. You can only contact MD under new program. No where for check in weights or problems. The new program is NOT working!!

I received a compounded tirzepatide vial from Eden filled 7/2/2026. The aluminum seal was not crimped down. It sat loose on the vial neck with a visible gap, so the closure on a sterile injectable was never sealed. I did not use it. I reported it through support chat and got no response. On July 30 I emailed support with photographs and asked for a replacement. The ticket was closed as “resolved” without anyone contacting me and without a replacement being sent. The first real response came on August 10, when a representative reached out to ask why I had cancelled. In that conversation he agreed a damaged vial with no follow-up wasn’t acceptable and said he would sort out the replacement. He followed up once to say he was still looking into it. I messaged twice on August 11. Nothing since. I was charged $349 on July 16 for a vial I couldn’t use, and $349 again on September 4, nearly a month after cancelling. I still have the vial and photographs and records of all this.

sooo much went wrong, sooo many times, from start to finish, one of the most unprofessional, unethical and medically negligent companies I have ever experienced!!

My medication is currently delayed 2 weeks with NO estimated time able to be provided. I have simply been told that it is a "technical" error and that I will EVENTUALLY receive my medication. During my phone call on Friday, I was told that the email I received stating that my medication was sent to the pharmacy was a misunderstanding and that if I hadn't called, my medication would NEVER have been sent. Currently I am STILL waiting to see if my medication will ever ship. At this point in time, I am researching other MORE RELIABLE companies.

On August 7th I called to completely cancel my account and all subscriptions. Meds were still sent August 15th. On August 24th I messaged in the chat and asked why my account was not cancelled and another $146 charge went through. I called customer service at 302-204-2197 three times on August 24th and the last tech said he would cancel my account and that it takes time (?) and he would email me when the account is shut down. It's now August 30th and nothing. I messaged on the chat again so at least I have a record to show my credit card company so I can dispute the charges that I cancelled multiple times.

When I first got started with Eden, a prescriber approved me instantly, told me everything I needed to know about how to do the injections and my first supply of medication arrived just two days after I had been approved. The month went well. When it came time to get a refill, I filled out a Check In form a doctor is supposed to review before they send you on to your second month. The check in was supposed to be reviewed in one to two business days. My Check In report sat there for 5 days. And when I went to speak to someone about it, the prescriber was telling me that it was a Customer Service issue, and Customer Service was telling me it was a prescriber issue. Tomorrow, my next injection is due and I STILL haven’t heard from ANYBODY at Eden. I spent all day yesterday, trying to find another GLP-1 provider. Which luckily, I think I did. I was so disappointed because I was doing well with the medication. Eden “ghosted” me, for lack of a better word. Their communication is terrible. Everything was fine and fast, as they approve you and get you as a customer. But when it comes to something as important as making certain that the patient has their medication on time, they pass you back and forth between customer service and everybody else, before literally, just stopping responding altogether. I would look elsewhere.