EdenReviews of tryeden.com

Response from EdenAug 18, 2025

Hi Lulu, I am so sorry to hear about your experience. Waiting that long for your order and not receiving clear communication is incredibly frustrating, and I completely understand why you feel this way. This is not the level of service we ever want you to go through. I want to make this right for you and ensure you get your order without further delay. Please reach out to me directly at [email protected] so I can personally look into your account and resolve this for you right away. Your trust matters to us and I want to assure you that we are taking your feedback seriously so this does not happen again. Warmly, Susie

Response from EdenAug 15, 2025

Hi Joseph, I am very sorry to hear about your experience and understand how frustrating this must be for you. This is not the level of service we aim to provide, and I truly apologize for the delay in receiving the remainder of your quarterly NAD+ plan. I would like to personally look into your account, correct any errors, and ensure the remaining product you paid for is sent out right away or issue a refund if you prefer. Please reach out to me directly at [email protected] with your order details so I can resolve this as quickly as possible. Your feedback is important, and we will be reviewing our processes to prevent this from happening in the future. Thank you for bringing this to our attention. — Susie

Response from EdenAug 15, 2025

Hi Ken, I am so sorry for the trouble you have experienced with your NAD+ quarterly plan. I understand how frustrating it is to receive only part of your order and then be charged again before the first plan was finished. Please email me at [email protected] with your order details so I can review your account, correct any errors, and make this right for you. — Susie

Response from EdenAug 13, 2025

Hi Andrew, I am very sorry for the experience you have described. I understand how frustrating it must be to stop receiving your medication while still being charged and not getting a response from our support team. This is not the type of service we want to provide. I would like to personally review your account, resolve any billing issues, and ensure we address your concerns about account security. Please email me at [email protected] with your order details or the best way to reach you and I will take care of this for you right away. Thank you for sharing your feedback and I truly apologize for the inconvenience and frustration you have experienced. Susie

Response from EdenAug 13, 2025

Hi Gayla, I am very sorry for the delay in your shipment and for the difficulty you have had reaching us. Waiting days for a response and hours on hold without speaking to someone is not the experience we want our members to have. I would like to personally review your account, process your cancellation if you still wish to cancel, and ensure your refund is issued promptly. Thank you for bringing this to our attention and I truly apologize for the frustration and inconvenience you have experienced. Suzanne

Response from EdenAug 12, 2025

Hi Vanessa, I am very sorry for the frustration this has caused. This is not the experience we want for our members. I completely understand why you are upset since you only received one of the three vials you paid for and the responses you received did not address the missing shipments. I would like to personally review your account, make sure the missing vials or refund are processed right away, and give you clear confirmation so you are not left chasing updates. Please email me at [email protected] with your order details or the best contact number and I will make this right for you. Thank you for bringing this to our attention and again I truly apologize for the inconvenience and back and forth you have experienced. Susie

Response from EdenAug 12, 2025

Hi Kristy, I am very sorry for the trouble you have experienced. I understand how upsetting it is to have paid for a year upfront and still be asked to pay again, especially after already spending $2,900 only a few months ago. You should not have to wait on hold for hours or fight to get your medication. I would like to personally review your account, correct the billing issue, and ensure your medicine is shipped right away. Please email me at [email protected] with your order details or the best number to reach you and I will take care of this for you immediately. Thank you for letting us know and I truly apologize for the inconvenience and stress this has caused. Susie

Response from EdenAug 12, 2025

Hi Kara, Did Amie reach out to you? She said she was going to - if not please email me at [email protected]. Thanks Kara, Susie