EdenReviews of tryeden.com

Response from EdenAug 20, 2025

Hi! I am so sorry for the experience you’ve had. I can understand how frustrating it must feel to purchase a six-month supply, receive a partial refund, be told the product is no longer offered, and then still see it listed online. On top of that, I know how upsetting it is to be billed again after requesting a full cancellation. I would like the chance to personally review this for you and ensure your account is corrected and your cancellation request is honored in full. Please reach out to me directly at [email protected] so I can resolve this for you right away. Your trust is very important to us, and I want to make sure this gets handled with care and urgency. Warmly, Susie

Response from EdenAug 20, 2025

Hi Todd, I am very sorry to hear about your experience. Waiting weeks for your orders when our policy is much shorter, combined with long hold times and poor communication, is not acceptable. I understand why you feel frustrated and why this has left you disappointed in our service. I would like the chance to personally review your account and ensure this is corrected moving forward. Please reach out to me directly at [email protected] so I can look into your recent orders, address the delays, and make sure you receive the support and service you should expect. Your feedback is very important to us, and I want you to know we are working hard to improve our communication and shipping process so this does not happen again. Warmly, Susie

Response from EdenAug 20, 2025

Hi Lisa, I am so sorry to hear that what should have been an exciting start to your program has instead left you feeling disappointed and frustrated. Delays with your refills and slow or incomplete communication are not acceptable, and I understand how discouraging it must be to wait weeks without clear answers. I would like to personally review your account and help resolve this for you, including making sure your cancellation and refund request is handled properly. Please reach out to me directly at [email protected] so I can take care of this with urgency. Your trust matters, and your feedback is being taken seriously as we work to improve communication and ensure members get their treatments on time. Warmly, Susie

Response from EdenAug 19, 2025

Hi Leilani, I am truly sorry to read about your experience. The repeated delays, miscommunication, and the shipment arriving at the wrong location are unacceptable — especially when it comes to something as important as your medication. I understand how upsetting and stressful this must have been for you, and I apologize that our team has not given you the reliable support and urgency you deserve. You are absolutely right that consistency and compliance are critical for treatment, and your feedback makes it clear we need to do better. I want to personally review your case, ensure your orders are corrected moving forward, and discuss a resolution for the disruption and frustration you have faced. Please reach out to me directly at [email protected] so I can work with you one-on-one. Your trust matters, and I want to assure you that your feedback is being taken seriously as we work to improve our processes. Warmly, Susie

Response from EdenAug 19, 2025

Hi Diane, I am very sorry to hear about your experience. Waiting this long without receiving your medication or a refund is unacceptable, and I understand why you feel frustrated and let down. Please know that this is not how we want any of our members to feel. I would like to personally look into this for you right away to make sure your situation is resolved. Please reach out to me directly at [email protected] so I can review your account and ensure you receive either your medication or a refund without further delay. Your trust is important to us, and I want to make this right for you. Warmly, Susie

Response from EdenAug 19, 2025

Hi Alicia, I am truly sorry to hear about the delays and the lack of communication you have experienced. I understand how frustrating it must be to wait nearly a month without clear answers, especially when it comes to something as important as your medication. You deserve timely updates and real interaction, not unanswered emails or long hold times. I would like the chance to personally review your account and get you the clarity and support you need. Please reach out to me directly at [email protected] so I can make sure your medication is shipped without further delay and ensure you feel taken care of going forward. Your trust matters to us, and I want to assure you that your feedback is being taken seriously as we continue improving both our communication and our shipping process. Warmly, Susie

Response from EdenAug 19, 2025

Hi Lee, I am very sorry to hear about your experience. Waiting weeks for your refill, receiving unclear instructions for your check-in, and then being left on hold without answers is incredibly frustrating. You are right to expect better, and I apologize that we did not provide the timely communication and support you needed. I would like the chance to personally make this right for you. Please reach out to me directly at [email protected] so I can review your account, help complete your doctor check-in, and ensure your next refill is handled smoothly. Your feedback is important to us, and I want you to know we are working hard to improve our communication and support so no member feels left without answers again. Warmly, Eden Team

Response from EdenAug 18, 2025

Hi Jazzmin, Thank you for sharing your experience with us. I’m truly sorry for the lack of communication and the confusion around your subscription — that’s not the level of care we promise or want you to feel. You’re absolutely right that a subscription should feel seamless, and I understand how frustrating it must have been to be left without product and without clear answers. We’ve clearly fallen short here. I’ve escalated your feedback so we can improve both our communication and the way subscriptions are handled moving forward. I’d love the chance to personally make this right for you. Please reach out to me directly at [email protected] so we can get your correct order set up and ensure you don’t run into this issue again. Your trust means a lot to us, and I want to assure you we’re committed to doing better. Susie