Jewel
Eden itself is great
Eden itself is great. But your website is not user friendly. When you miss a payment trying to fix it to order a new shipment is the most difficult unnecessary thing of my life. You have no idea if It has been verified or not. You have no idea when it will charge the updated card and you can’t go in a make an early payment just to make sure.
Response from EdenDec 19, 2025
Hi Jewell, Thank you for sharing this thoughtful feedback. We’re glad to hear you’ve had a positive experience with Eden overall, and we really appreciate you calling out where the experience fell short. You’re absolutely right — payment recovery and verification should be clear, intuitive, and transparent. Not knowing whether a payment has gone through, when a card will be charged, or being unable to make an early payment is understandably frustrating, and your feedback is being shared with our product team so we can improve this flow. If you’d like, our Care Team can also review your account directly to confirm payment status and ensure your next shipment is on track. Warmly, Susie Eden Care Team 🌿