EdenReviews of tryeden.com

4.44,385 reviews
Personal Care

Eden

About Eden

Try Eden Now We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies. We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch. Contact Us Expert Connections: Access to knowledgeable doctors. Convenient Care: Virtual consultations and home delivery. Personalized Treatment: Custom plans from state-licensed compounding pharmacies. Transparent Pricing: No hidden fees. Ongoing Support: Continuous care and plan adjustments. Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing. Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.

Eden (tryeden.com) has 4,385 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: tryeden.com
Website: tryeden.com
Category: Personal Care
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 86% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Personal Care

Write a review

Kallen

Aug 28, 2025

Dear Eden Customer Support- ARE YOU THERE??

Dear Eden Customer Support, I am writing to formally express my deep dissatisfaction with the handling of my 6-month GLP-1 program. The experience has been riddled with errors, poor communication, and inconsistent dosing, leaving me both frustrated and financially disadvantaged. I paid upfront for a 6-month program and correctly received the first 3 months at the proper dosage. When I attempted to access the remaining 3 months, I was required to pay again for a 4th month ($296)—even though I still had a balance of $828 in my account. The 4th month’s medication arrived at half the strength I had been using, effectively leaving me with only a half-month of treatment and forcing me to start over. After multiple attempts to resolve this with customer service, I was offered a refund for the remaining 3 months. However, the refund issued was only $252, which is mathematically incorrect and unjustifiable given the original payment. I was then told the pricing had been “adjusted” because I did not complete the full 6 months. This logic is flawed—my inability to complete the program was due to Eden’s errors, not my own. This is unacceptable. Eden’s mishandling has not only disrupted my treatment but also shorted me hundreds of dollars. I am demanding immediate corrective action: Either issue a full refund of all unused funds based on the original 6-month contract, or Provide the remaining 3-month supply of the correct dosage that was already paid for. Anything less would be poor business practice and would border on fraudulent treatment of your customers. I expect a prompt and fair resolution.

Response from EdenAug 29, 2025

Hi Kallen, We are truly sorry for the challenges you experienced with your GLP-1 program. What you described with dosing inconsistencies, additional charges, and refund confusion does not reflect the level of care and transparency we want to provide. We understand how disruptive this has been for both your treatment and your trust in us. Our team would like to personally review your account so we can correct this and ensure you receive either the correct medication supply or a full and fair refund. Please reach out to me directly at [email protected] with your case details so I can prioritize resolving this for you. We appreciate you sharing your experience, and we are committed to making this right. — Susie, Eden Care Team

About Eden

Eden (tryeden.com) has 4,385 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: tryeden.com
Website: tryeden.com
Category: Personal Care
Listed on Five Star Index: 2026

Eden reviews

Showing 499 reviews with 1 star · Clear filters

Hannah C.
Sep 3, 2025
Second Review for Eden. UNABLE TO CONTACT A PERSON
This is my second review of Eden. First experience left a terrible taste in my mouth. Not only was I lied to about my 6 month plan that I purchased up front, but when reached out to about getting back on the program, they wanted to charge me MORE for what I initially paid for. I didn't even complete a full 4 months out of 6 before they pulled their bait and switch. They claimed it was bc they had to change pharmacies but still refused to hold my first rates valid. They came back with 20% off. Mkay. Now brings me to today...not only do they brag on their website it is HSA eligible, but don't tell you based on IRS guidelines a letter of medical necessity is required. They have ZERO customer service. It has been over 24 hrs since I reached out via chat and called them. No answer of course. Now my FSA is refusing to cover it bc there was a partial refund, without a letter of medical necessity. I have never had such a horrible and stressful experience. I feel like I'm getting screwed over AGAIN. BEWARE. MAKE SURE TO CHECK THE GUIDELINES. There are other companies who are far more responsive!! And you need support with this, these are MEDICAL INJECTIONS.
Response from EdenSep 8, 2025
Hi Hannah, Thank you for taking the time to share your experience with us. I am truly sorry for the stress and frustration this has caused you. From the confusion around your original plan, to the pharmacy change, to the FSA/HSA process, this is not the experience we want for our members and I completely understand your disappointment. I want to help make this right. We can provide a letter of medical necessity to support your HSA/FSA claim, and I’ll personally work with you to make sure you have everything you need to move forward. I also want to review your account so we can clarify your plan and address any billing concerns. I know how important it is to feel supported and confident in your care, especially when it comes to medical injections. Please know I am here to help you every step of the way. Warmly, Suzanne
Kristen
Sep 3, 2025
This is a sketchy and dishonest…
This is a sketchy and dishonest company. I regret signing up for a subscription, not just because their medication did nothing, but because I can’t delete my subscription and accountPHI or remove my billing info because these features do not work. Zero stars.
Response from EdenSep 8, 2025
Hi Kristen, I am very sorry to hear about your experience and the frustration it has caused. Your trust means a lot to us, and I regret that we did not meet your expectations. I want to make sure your concerns are addressed fully, including your subscription and account information. Please know that we take these requests seriously and will work with you to ensure your account is updated correctly. Your feedback is important and helps us improve. I truly appreciate you taking the time to share your experience, even though it was a difficult one. Warmly, Suzanne
lisa
Sep 3, 2025
Refunded an cc that is not even mine
Refunded an cc that is not even mine. Tried to reach out and never received an answer. Guess I’m out 300 dollars. Where did he refund. Maybe his own cc. This company is terrible and not trustworthy at all.
Response from EdenSep 8, 2025
Hi Lisa, I’m so sorry for the frustration and confusion this refund issue has caused. I want to assure you that we take billing matters very seriously and would never intentionally misapply a refund. I’ll personally review your account to confirm exactly where the refund was issued and make sure this is corrected if there was any error. I completely understand how upsetting this feels, and I appreciate you bringing it to our attention so we can get it resolved. Warmly, Susie
Stacy D.
Sep 1, 2025
Terrible company
Terrible company. No communication, don't answer phone calls ,nor texts. My prescription doesn't match from the app on my phone to what they sent me. Not even sure what to take and no one has called me , or text me back . Supposed to take my second dose on Thursday and don't even know what to take . Very unsatisfied. Ready to cancel. And to top it all off never received a first time discount. Asked about it multiple times and have been ignored.. terrible company.. they just want money unfortunately..
Response from EdenSep 2, 2025
Hi Stacy, I want to start by sincerely apologizing for the experience you’ve had so far. I completely understand how concerning and frustrating it must feel to have mismatched information with your prescription and to not receive the support you expected when reaching out. You deserve clear communication and timely help, and I’m truly sorry that hasn’t been your experience with us. I’d like to get this resolved right away. I’m escalating your case so we can confirm your correct prescription details before your next dose and ensure you have the proper guidance. I’ll also make sure your first-time discount is reviewed and applied as promised. Your trust matters, and I don’t want you to feel unheard. Thank you for sharing your concerns—I’ll personally see that you get a clear update and resolution as quickly as possible. Warmly, Susie Eden Support Team 📧 [email protected]
Denise D.
Aug 30, 2025
I wrote a review previously
I wrote a review previously. In the end I said they were trying to make it right so we shall see. Well Ive seen. Again I am not getting my med. I havent lost even 1 lb on their med. I lost 35 lbs on Sky Rx med in 3 months.. 0 lbs in 6 months with Eden. I had mild side effects with Skys med.. none with Edens… I seriously doubt its really glp-1 in the vial. I am now escalating my complaint to Fla. Attorney general. I think they are a total scam.
Response from EdenSep 2, 2025
Hi Denise, Thank you for sharing your experience again. I’m truly sorry to hear that you continue to feel disappointed, and I completely understand your frustration. Your health, progress, and trust mean a great deal, and I regret that you have not felt the support and results you expected with Eden. I want to assure you that your concerns are being taken very seriously. Our medications are sourced and compounded through licensed pharmacies, but I understand why you feel concerned based on your experience. I’d like to review your case in detail—both your prescriptions and order history—to ensure you receive clarity and next steps. Please reach out to me directly at [email protected] , and I will personally help escalate your case for review. My goal is to make sure your questions are fully answered and that you feel seen and supported throughout this process. I’m very sorry for the frustration this has caused and appreciate you giving us the opportunity to address it. Warm regards, Susie Eden Support Team
Kallen
Aug 28, 2025
Dear Eden Customer Support- ARE YOU THERE??
Dear Eden Customer Support, I am writing to formally express my deep dissatisfaction with the handling of my 6-month GLP-1 program. The experience has been riddled with errors, poor communication, and inconsistent dosing, leaving me both frustrated and financially disadvantaged. I paid upfront for a 6-month program and correctly received the first 3 months at the proper dosage. When I attempted to access the remaining 3 months, I was required to pay again for a 4th month ($296)—even though I still had a balance of $828 in my account. The 4th month’s medication arrived at half the strength I had been using, effectively leaving me with only a half-month of treatment and forcing me to start over. After multiple attempts to resolve this with customer service, I was offered a refund for the remaining 3 months. However, the refund issued was only $252, which is mathematically incorrect and unjustifiable given the original payment. I was then told the pricing had been “adjusted” because I did not complete the full 6 months. This logic is flawed—my inability to complete the program was due to Eden’s errors, not my own. This is unacceptable. Eden’s mishandling has not only disrupted my treatment but also shorted me hundreds of dollars. I am demanding immediate corrective action: Either issue a full refund of all unused funds based on the original 6-month contract, or Provide the remaining 3-month supply of the correct dosage that was already paid for. Anything less would be poor business practice and would border on fraudulent treatment of your customers. I expect a prompt and fair resolution.
Response from EdenAug 29, 2025
Hi Kallen, We are truly sorry for the challenges you experienced with your GLP-1 program. What you described with dosing inconsistencies, additional charges, and refund confusion does not reflect the level of care and transparency we want to provide. We understand how disruptive this has been for both your treatment and your trust in us. Our team would like to personally review your account so we can correct this and ensure you receive either the correct medication supply or a full and fair refund. Please reach out to me directly at [email protected] with your case details so I can prioritize resolving this for you. We appreciate you sharing your experience, and we are committed to making this right. — Susie, Eden Care Team
Robyn
Aug 28, 2025
My account is on auto renew
My account is on auto renew. Charged my account on time. 17 days later I still haven’t received my treatment. I’m 7 days past due taking my shot. I have called and been on hold for an hour with no answer. Left my phone number and was called back and insured they would get this fixed and moved up in the que. crickets. Have done numerous chats and insured they would get it shipped. Then I received an email saying multiple requests may delay a response! Crickets again. I have taken this medicine for almost a year and lost 50 pounds. Got off the medicine for 5 months and started gaining some weight so I got back on the medicine. No problem. Received my first shipment but have been unable to get my August shipment. I don’t want to have to file a fraud report but may have to.
Response from EdenAug 29, 2025
Hi! We are truly sorry for the challenges you experienced with your GLP-1 program. What you described with dosing inconsistencies, additional charges, and refund confusion does not reflect the level of care and transparency we want to provide. We understand how disruptive this has been for both your treatment and your trust in us. Our team would like to personally review your account so we can correct this and ensure you receive either the correct medication supply or a full and fair refund. Please reach out to me directly at [email protected] with your case details so I can prioritize resolving this for you. We appreciate you sharing your experience, and we are committed to making this right. — Susie, Eden Care Team
Denise
Aug 27, 2025
First month I received B12 Mic…
First month I received B12 Mic injections with administration instructions different from how was prescribed by provider. I asked to cancel. I have not received another shipment the next month yet charged. I had tried multiple times to contact customer service online, but AI service is not helpful. On the phone I have been just on hold, no one picked up. They are planning to charge me again for the 3rd month. Can not get any support. It is a scam!
Response from EdenAug 29, 2025
Hi!! I’m so sorry to hear about your experience. Receiving the wrong administration instructions, being charged after requesting a cancellation, and then not being able to reach us is completely unacceptable. This is not the experience we want for any member, and I understand your frustration. I want to personally review your account to make sure the charges stop immediately and that you are refunded appropriately. Please reach out to me directly at [email protected] so I can resolve this for you without further delay. Thank you for bringing this to our attention — we are committed to correcting this and regaining your trust. — Susie, Eden Care Team

EdenReviews of tryeden.com

About Eden

About these reviews

More in Personal Care

The High Performance Health Program - By Andrew Marsham

Oshala Farm

Dalia's Detox

Action Jackson Fitness

EdenReviews of tryeden.com

Eden reviews

Second Review for Eden. UNABLE TO CONTACT A PERSON

This is a sketchy and dishonest…

Refunded an cc that is not even mine

Terrible company

I wrote a review previously

Dear Eden Customer Support- ARE YOU THERE??

My account is on auto renew

First month I received B12 Mic…

About Eden

About these reviews

More in Personal Care

The High Performance Health Program - By Andrew Marsham

Oshala Farm

Dalia's Detox

Action Jackson Fitness

Eden reviews

Second Review for Eden. UNABLE TO CONTACT A PERSON

This is a sketchy and dishonest…

Refunded an cc that is not even mine

Terrible company

I wrote a review previously

Dear Eden Customer Support- ARE YOU THERE??

My account is on auto renew

First month I received B12 Mic…