EdenReviews of tryeden.com

Response from EdenSep 16, 2025

Hi Rebecca, I am truly sorry to hear about your experience. We never want our members to feel their concerns are met with generic replies or that their care is not taken seriously. Your feedback is important and I would like to make sure your situation is reviewed in detail. If you can reach out directly at [email protected], I will ensure your case is escalated to the right team so you receive the attention and support you deserve. Thank you for sharing this. We will use it to strengthen both our communication and member care. Susie

Response from EdenSep 12, 2025

Hi Megan, Thank you for sharing all of this with me. I truly understand how discouraging it must feel to have experienced these delays and to be without your medication for this long. I want to help you get this resolved as smoothly as possible. Here’s where we are: your August refill was unfortunately cancelled when the order was being re-routed to a new pharmacy, and your September refill is still in “sent to pharmacy” status without movement. I completely see how that has left you stuck without the medication you’ve already paid for. What I can do for you: We can ensure you receive the missing refills you’ve been waiting on. If you would prefer to pause or cancel your subscription going forward, I can help with that too. If a refund is the best path for you, we can work together to get that in motion once any open disputes are cleared. I know your next quarterly payment is due 9/30, so let’s make sure this is resolved before then. Please let me know if you’d like me to prioritize fulfilling the missing shipments or if you’d prefer to move toward pausing/cancelling and refunding instead. I’ll keep a close eye on this until it’s fully taken care of for you. Warmly, Susie

Response from EdenSep 12, 2025

Hi Derek, Thank you for letting us know what happened. I am so sorry to hear that you received the wrong shipments and that your attempts to reach us through chat went unanswered. I understand how frustrating and disappointing this experience has been and I am truly sorry it led you to cancel. Your feedback is important and I will be sharing it internally to make sure we address the fulfillment errors and the gaps in communication. While I know you have chosen to move forward with AgelessRX, I want you to know that if you need anything further from us, whether that is clarification on your account, help with a refund, or simply ensuring things are fully closed out, I will make sure you are taken care of. Thank you again for your time with us and I wish you all the best moving forward. Warmly, Susie

Response from EdenSep 12, 2025

Hi Kiera, I am truly sorry to hear about your experience. It is never our intention for anyone to feel misled or unsupported. We do collect payment details during the sign-up process, but I understand how concerning it feels when expectations are not met and communication falls short. I would like the opportunity to look into this for you and help make it right. Please reach out to me directly at [email protected] so I can review your account and ensure you are properly supported. Thank you for sharing your feedback. We take this very seriously and I want to do everything I can to assist. Warmly, Susie

Response from EdenSep 10, 2025

Hi Ralph, Thank you for letting me know. I am so sorry you haven’t received a response yet regarding the side effects you reported. I understand how important it is to hear back quickly, and I regret that you’ve been waiting since 9/4 without an update. I’ve flagged your message with our medical team so it can be prioritized, and I’ll make sure you receive a response as soon as possible. Your health and peace of mind matter, and we want you to feel supported. Thank you for your patience, and please know I’m here if you need anything while we work to get this addressed. Warmly, Susie

Response from EdenSep 8, 2025

Hi Phyllis, Thank you for sharing your experience, and I am so sorry for the frustration and lack of communication you’ve faced. I understand how upsetting it is to be charged and left waiting without clear updates on your order. Your first shipment should never have been delayed without explanation, and I regret that you were not able to get timely help through our support channels. I will review your account to confirm the status of your orders and ensure you receive the updates and clarity you deserve. I truly appreciate your patience in bringing this to our attention, and I want you to know your concerns are being taken seriously. Warmly, Susie

Response from EdenSep 8, 2025

Hi Christina, Thank you for reaching out and sharing your concerns. I am so sorry for the experience you’ve had, especially with the overcharge and the warm deliveries. That’s not the level of service or care we want for you, and I completely understand your frustration. I want to make this right for you. I am personally looking into the billing concern as well as the delivery issues and will follow up with clear next steps. You should always feel confident that your medication is handled properly and that your questions are answered in a timely manner. I truly appreciate your patience while I sort this out and will be back in touch shortly with an update. In the meantime, please know I am here for you and will make sure your concerns are addressed. Warmly, Susie [email protected]

Response from EdenSep 8, 2025

Hi and Happy Tuesday, I’m so sorry to hear how frustrating this experience has been for you. I want to assure you that we take this very seriously, and I’d like to help get this resolved. I’ll review your account and billing details to make sure everything is accurate and provide you with a clear update. You should always feel confident about your account and your care with us. Thank you for bringing this to our attention. I’ll follow up with next steps, and in the meantime please don’t hesitate to reach out to me directly at [email protected] if you need anything. Warmly, Susie