EdenReviews of tryeden.com

Response from EdenSep 29, 2025

Hi Joel, I’m very sorry to hear about the delay with your order and how long you’ve been waiting without clear answers. I know how frustrating it must feel to be billed weeks ago and still not have your medication in hand. I’m escalating this to our pharmacy and operations teams right away so we can get you a direct update on your order status and ensure your medication is shipped without further delay. I’ll also double check your billing so you’re only charged appropriately. Your experience matters to us, and I appreciate you giving us the chance to correct this. I’ll keep you updated until this is resolved. Best regards, Susie

Response from EdenSep 29, 2025

Hi Wendy, I am so sorry to hear about your experience. Waiting too long for your medication, struggling to reach us by phone, and then being charged after canceling your subscription are all unacceptable frustrations, and I understand why you feel this way. I’d like the chance to make this right for you. Please reach out to me directly at [email protected] so I can review your account, ensure the cancellation is fully processed, and confirm that any incorrect charges are refunded. Your feedback is important to us, and I’ll be sure it’s shared with our team so we can improve both our communication and our processes moving forward. Best regards, Susie

Response from EdenSep 26, 2025

Hi Mhyrynde, Would you be able to jump on a call? Thank you! Suzanne

Response from EdenSep 29, 2025

Hi Sara, Thank you for sharing your experience. I’m truly sorry for the confusion and frustration you’ve faced with your medication, dosing instructions, ingredients, billing, and shipping delays. Everything you’ve described is serious and understandably concerning. I’m escalating your case to our medical and pharmacy leadership so a licensed provider can review your prescription and ingredients with you directly. I’m also having our billing team double-check the duplicate charge and correct it immediately if needed. Your safety and confidence are our highest priority. Please reach out to me directly at [email protected] so I can coordinate this personally and keep you updated until everything is resolved. Best regards, Susie

Response from EdenSep 24, 2025

Hi Jeff, Thank you for sharing your experience. I’m truly sorry to hear that while things started out great for you, your last few orders have been so frustrating. Waiting over a week for a response, only to feel like you received a canned answer with no resolution, is not the level of care we want to provide. I also understand how upsetting it must be to experience inconsistency with pharmacies and even to receive medication that arrived warm and made you feel sick—that is deeply concerning and absolutely not the experience we want for our members. We take this feedback very seriously and want to help make this right for you. Please reach out directly to Susie from our Care Team at [email protected] so we can review your account in detail and ensure your concerns are fully addressed. We’re grateful for your honesty and for giving us the chance to improve. I hope we can restore your trust and provide you with the reliable care you deserve. Warmly, Kelley Eden Care Team

Response from EdenSep 24, 2025

Hi Donald, Thank you for taking the time to share your experience. I’m so sorry that after your first month went smoothly, you faced repeated challenges—first an error, then technical issues, and then pharmacy delays. I completely understand how discouraging it must have been to feel like you had to escalate to the BBB and even the Attorney General’s office just to get help. That’s never the experience we want for our members, and I truly regret the stress it has caused you. I want you to know we’re taking this seriously. Since you very kindly provided your requested contact information, Susie from our Care Team will be reaching out to you directly to review your account and ensure your concerns are fully addressed. We’re grateful for your feedback, and I sincerely hope we can make things right and rebuild your trust in us. Warmly, Kelley Eden Care Team

Response from EdenSep 18, 2025

Hi Suzanne, Thank you for sharing this with us. I am so sorry you had this experience and that your dosing was adjusted incorrectly. I completely understand how upsetting and frustrating this must feel, especially when you are trying to follow the plan safely and consistently. Your feedback is very important, and I want to make sure this gets the right attention. I will escalate this directly to our medical team so your prescription can be reviewed right away and corrected if needed. You should not have to go back and forth to get clarity on something so important. We truly appreciate your patience, and I’ll personally stay on top of this until it is resolved. Best, Susie

Response from EdenSep 17, 2025

Hi Michelle, Thank you for sharing your concerns with us. I am truly sorry to hear how frustrated you feel about the dosing plan and overall experience. I understand how discouraging it can be when expectations around treatment and communication are not met. Our providers do follow clinical guidelines designed to ensure both safety and effectiveness, which is why some dosing schedules start lower and increase gradually. That said, your perspective matters, and you should feel comfortable with your treatment plan. I want to make sure you have the opportunity to fully review and discuss your plan with a provider before moving forward. Please allow me to connect you directly with our medical team so they can review your regimen with you, answer your questions, and address any concerns about fairness or consistency. Your feedback will also be shared internally so we can continue improving both transparency and communication around treatment and billing. Thank you again for bringing this to our attention. We value your trust and want to work with you to make this right. Best, Susie