EdenReviews of tryeden.com

Response from EdenJun 9, 2026

Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the referral program and the lack of follow-up regarding your inquiries. We understand how frustrating it must be to successfully refer multiple people using your referral link, receive credit for only one referral, and then not receive responses after providing the requested information for the others. We can certainly appreciate why this would leave you feeling overlooked, especially when you've taken the time to submit names, email addresses, and order information to help resolve the issue. We also understand your hesitation to continue referring friends and family until this matter is addressed. Your referrals and trust mean a great deal, and we’re sorry that your experience has not reflected that. Thank you for bringing this to our attention. We appreciate your feedback regarding both the referral process and communication from our support team. Susie from Eden 💚

Response from EdenJun 9, 2026

Hi there, Thank you for sharing your experience. We’re sorry to hear that your prescription remained at the pharmacy for over a week and arrived several days after your scheduled dose. We understand how frustrating that can be, especially when consistency is such an important part of your treatment plan. Having a delayed shipment that causes you to miss or postpone a scheduled dose can understandably make it difficult to stay on track and feel confident in the process. We appreciate you bringing this concern to our attention, and we're sorry for the inconvenience and disruption this delay caused. Thank you for your feedback regarding prescription fulfillment and delivery timing. Susie from Eden 💚

Response from EdenJun 3, 2026

Hi there, Thank you for taking the time to share your feedback. We understand your frustration regarding the pricing and can appreciate how disappointing it is when the cost of treatment is different from what you initially expected. We know pricing transparency is important, and we’re sorry to hear this aspect of your experience left you feeling dissatisfied. At the same time, we’re glad to hear you’ve been happy with your progress and that the medication is helping you achieve your weight loss goals. We appreciate your honest feedback regarding both the results you've experienced and your concerns about pricing. Thank you for sharing your experience with us. Susie from Eden 💚

Response from EdenJun 3, 2026

Hi there, Thank you for taking the time to share your feedback. We’re glad to hear you’ve been happy with the medication itself, but we’re sorry to hear the overall experience has not met your expectations. We understand how frustrating it is when shipment delays cause you to fall behind on your dosing schedule. We also appreciate your feedback regarding the portal changes and navigation experience. If the platform feels unclear or difficult to use, that can add unnecessary frustration to an already important part of your healthcare journey. We also hear your concerns about customer service responsiveness. We understand that when choosing a provider, especially one that may not be the lowest-cost option, you expect a higher level of service and support. We're sorry that your experience has not reflected those expectations so far. Thank you for your honest feedback. We appreciate you recognizing that growth can bring challenges, and we take your comments regarding communication, delivery timing, and platform usability seriously. Susie from Eden 💚

Response from EdenJun 2, 2026

Hi there, Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you've encountered with your refill and shipment timing. We understand how concerning it is when your next dose is due and your prescription has not yet left the pharmacy, especially when you were expecting to move up to a new dosage. We also understand how disappointing it can be when your first month went smoothly, only to run into delays and uncertainty during your refill. Having to adjust your dosing plan because of a delayed shipment is understandably frustrating, particularly when you are relying on timely deliveries to stay on track with your treatment. We sincerely apologize for the inconvenience and stress this situation has caused. Your feedback regarding refill timing, communication, and overall member experience is important, and we appreciate you bringing these concerns to our attention. Susie from Eden 💚

Response from EdenJun 2, 2026

Hi there, Thank you for taking the time to share your experience. We’re sorry to hear that since the transition from Contigo to Eden, you’ve experienced longer prescription wait times and fewer notifications about when your prescription is ready. We understand how important clear timing and communication are so you can plan your orders appropriately. We’re also sorry to hear the response you received felt dismissive. That is not the level of care or support we want our members to experience. Your feedback regarding prescription timing, refill notifications, and communication is important, and we truly appreciate you bringing this to our attention. Susie from Eden 💚

Response from EdenMay 18, 2026

Hi there, Thank you for your feedback. We sincerely apologize for the longer wait times and understand how frustrating that can be. We’re very glad to hear the representative was helpful and able to assist you quickly once connected. Your feedback means a lot to us as we continue working to improve both our response times and overall experience. Susie from Eden 💚

Response from EdenMay 18, 2026

Hi there, Thank you for taking the time to share your feedback and for giving Eden a try. We sincerely apologize for the lack of communication and delays you experienced with your order. We understand how frustrating it can be not receiving timely updates, especially when you’ve had faster turnaround times with other providers. We know clear communication and prompt shipping are important, and your feedback highlights areas where we need to improve. We truly appreciate you bringing this to our attention and are sorry the experience did not meet your expectations. Susie from Eden 💚