EdenReviews of tryeden.com

Response from EdenJun 25, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand your frustration. Reliable communication is incredibly important, especially when questions arise about medication dosing and treatment plans. We regret that you had difficulty reaching our team through email, phone, and live support, and that you did not receive the timely responses you needed. We also apologize for the issues you experienced with the website. We understand how concerning it can be to receive dosing instructions that appear inconsistent, particularly when you are unable to get clarification about your treatment plan. Feeling uncertain about medication changes can be frustrating and stressful, and we’re sorry that this was your experience. Your feedback is valuable and helps us identify areas where we need to improve. We appreciate the opportunity to have been part of your journey and wish you the very best with your new provider and your continued health goals. Susie from Eden 💚

Response from EdenJun 15, 2026

Hi there, Thank you for sharing your feedback. We're glad to hear the medication has been working well for you, but we're sorry to learn that your experience with customer service and shipping has been frustrating. We understand how disappointing it can be to deal with delays when you're relying on timely deliveries for your treatment. Consistent shipping and responsive support are important, and we recognize the impact these issues can have on your overall experience. We appreciate you taking the time to share your concerns and your experience over the past three months. Feedback like yours helps us identify areas where we need to improve, and we'll be sure to share your comments with the appropriate teams. Susie from Eden 💚

Response from EdenJun 16, 2026

Hi there, Thank you so much for your kind feedback! We’re delighted to hear that both Steff and Gilbert A were able to help you and quickly resolve your issue. Providing prompt, effective support is what we strive for, and we’re so glad they made your experience a positive one. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to both Steff and Gilbert A. Susie from Eden 💚

Response from EdenJun 2, 2026

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and confusion you've experienced. We understand how concerning it must have been to have your prescription interrupted without notice, especially when you then had to spend additional time reaching out to understand what happened. We also understand how alarming it is to log into your account and find that your treatment history, conversations, account details, and remaining credit no longer appear visible. After investing time and trust in your care, seeing your information seemingly disappear would be upsetting for anyone. We sincerely apologize for the confusion, lack of communication, and stress this situation has caused. Your feedback regarding account access, prescription continuity, and communication is important, and we appreciate you bringing these concerns to our attention. We understand why this experience has left you feeling frustrated and disappointed. Please feel free to reach out to me directly at [[email protected]](mailto:[email protected]) so I can review your account and help investigate what happened. Susie from Eden 💚

Response from EdenMay 25, 2026

Hi there, Thank you for sharing your feedback. We’re sorry to hear you’ve been experiencing issues with the portal and the repeated “uncompleted actions” message. We understand how frustrating it is to be told action is needed only to find nothing available to complete. We also understand your concerns regarding pricing changes as your dosage increased. We know unexpected cost increases can be disappointing, especially after starting at a lower price point. Your feedback regarding both the portal experience and pricing transparency is important, and we truly appreciate you taking the time to share your concerns with us. Susie from Eden 💚

Response from EdenMay 18, 2026

Hi there, Thank you for sharing your honest feedback. We’re truly sorry to hear the process did not move as quickly or smoothly as you expected. We understand how important timely communication is, especially when you’re hoping for a simpler and more convenient experience. That said, we’re very glad to hear Ann provided great support and made the cancellation process easy and stress-free for you. We’ll be sure to share your kind words with her. We appreciate you giving Eden a try and wish you all the best moving forward. Susie from Eden 💚

Response from EdenMay 18, 2026

Hi there, Thank you for sharing your experience. We’re truly sorry to hear about the frustration and delays you encountered during the process. We understand how disappointing it can be to feel like you’re repeating the same information while waiting for next steps, especially after already completing payment. We appreciate your feedback, as it helps us identify areas where we need to improve communication and turnaround times. We’re sorry we were not able to provide the experience you were hoping for and wish you the very best with your new provider. Susie from Eden 💚

Response from EdenMay 12, 2026

Hi there, Thank you for sharing this feedback. I completely understand how frustrating this experience must have been, especially after updating your payment method and believing the issue had already been resolved. You are absolutely right that earlier communication regarding the failed payment would have been more helpful, and I understand your concern about the delay in receiving that notification. I also apologize for the long hold time when reaching out to support. We know how important timely assistance is, especially when it impacts your medication schedule. I’m glad our team was able to successfully process the payment, but I understand the delay in receiving your order is still incredibly disappointing. We truly appreciate you taking the time to share these concerns, as feedback like this helps us identify areas where we need to improve both communication and support response times. Susie 💚