Debbie W.
Melanie saved the day
This actually started out as a terrible experience as my membership paused and my prescription refill canceled. I was very upset and spent all morning trying to resolve the issue with no progress. After several emails and hours with online chat support, I finally called, which I never do. Thankfully I was put in touch with Melanie Bautista. She helped me through the process and expedited my issue. I was literally looking for other companies and she saved the day. She got everything resolved for me and I'm so thankful.
Response from EdenApr 1, 2026
Hi there, Thank you so much for taking the time to share this—and I’m really sorry for the frustrating start. I completely understand how upsetting that must have been, especially after spending so much time trying to get it resolved. I’m so glad Melanie was able to step in, turn things around, and get everything taken care of for you. That kind of support is exactly what we aim for, and I’ll be sure she gets the recognition she deserves for stepping up when it mattered most. We truly appreciate you sticking with us, and if you ever run into anything like this again, don’t hesitate to reach out—we’ve got you. Susie 💚