Elwin
Shout out to Kaliane
I started with tryedens 6 month plan and everything worked great. I was skeptical since there were other bad reviews online saying they never got their shipment. I decided to renew my subscription and unfortunately during the 2nd shipment it got delivered to the wrong address. Not tryedens fault, but more of the pharmacy. I reached out to the chat support and someone responded within 24 hrs to file a claim with the pharmacy. I didnt hear back for a couple days after that and followed up twice. Someone else followed up with me through chat and then Kaliane had sent me a separate email to my inbox which was great and a speedy response. Usually companies dont reach out individually to handle a case when theres already an existing case going on but Kaliane did an amazing job handling everything to let me know every thing is being corrected and also provided new tracking and followed through to the end. Will keep using this since I haven't had a bad experience and the semaglutide has been great. Customer service and the doctors have been responsive and great also. I hope the great service continues.
Response from EdenApr 17, 2026
Hi there, Thank you so much for taking the time to share such a detailed experience—we really appreciate it. I’m so glad your first 6 months went smoothly and that you decided to continue with us, and I completely understand how frustrating that shipping mix-up must have been. I’m really happy to hear Kaliane stepped in, kept you updated, and followed everything through to the end. That kind of personal follow-up and ownership is exactly what we strive for, and I’ll be sure she sees your kind words. It also means a lot to hear that the treatment has been working well for you and that you’ve felt supported by both our care team and providers along the way. We truly appreciate you sticking with us, and we’re here anytime you need us 😊 Susie 💚