EdenReviews of tryeden.com

Response from EdenFeb 3, 2026

Hi and Happy Monday, Thank you for taking the time to share your experience. I want to sincerely apologize for the frustration, delays, and lack of clarity you encountered. That is not the experience we aim to provide, and I understand why this situation left you feeling angry and unsupported. Waiting weeks without tracking information, receiving inconsistent communication, and being unable to cancel an order is unacceptable. You are absolutely right to expect timely updates, clear ownership, and real solutions, especially when it comes to medication and cost. Your feedback regarding customer service feeling scripted and impersonal is taken seriously. We are actively reviewing how escalations are handled and how communication is delivered so members receive direct, transparent, and human support rather than repetitive or delayed responses. We regret that this reached a point where you felt forced to dispute the charge instead of receiving resolution directly from us. That is a failure on our end, and we are reviewing this case internally to understand where the breakdown occurred and how to prevent it from happening again. Thank you for being candid. Feedback like yours is necessary for improvement, and we are committed to doing better. If you are open to it, we would appreciate the opportunity to review your situation further and work toward resolution. Susie 💚🍃

Response from EdenFeb 3, 2026

Hi Kay, Thank you for sharing this. I’m really sorry to hear how discouraging this has been for you. Putting in the time, effort, and commitment and not seeing the results you expected is incredibly frustrating, especially when hunger is still present. Everyone’s body responds differently to Semaglutide, and while many people see gradual changes, others may need dosage adjustments, additional time, or a different treatment approach altogether. That said, your experience and concerns are completely valid, and you should not feel dismissed or left wondering if something is wrong. Feeling persistently hungry and only seeing minimal weight change after several weeks is something that deserves a closer review by the medical team. We want to make sure your treatment plan is truly supporting your goals and not adding to your frustration. We appreciate you being honest about what you’re experiencing. Feedback like this helps us improve care and ensure members receive the guidance and follow up they need. If you’re open to it, we would like to review your treatment plan and discuss next steps with you directly. Thank you for trusting us with your journey, even when it has been difficult. Susie 💚🍃

Response from EdenFeb 2, 2026

Hi Sheryl, Thank you for sharing your experience. We are truly sorry for the frustration and confusion this caused. You are absolutely right. Prescription medication should never arrive without clear, written instructions. We also understand how upsetting it is to receive conflicting dosage information, especially when you are trying to follow medical guidance correctly. We apologize for the delay in follow up and for the inconsistency in the information you were given. This is not the experience we aim to provide, and we appreciate you bringing it to our attention so it can be addressed. Our team would like the opportunity to review this further, ensure you receive clear and correct instructions, and make this right. Please reach out to us directly or respond to our outreach so we can assist you as quickly as possible. Warmly, Susie 💚🌿

Response from EdenFeb 2, 2026

Hi! Thank you for sharing your experience. We are very sorry for how this interaction felt and for the frustration it caused. We understand why this situation would feel uncomfortable and confusing. Requests made during the medical intake process should always be clearly explained, transparent, and handled with open communication. You should never feel dismissed or left without clarification, especially when you are asking reasonable questions about next steps. We apologize that this was not communicated clearly and that your order was canceled without further discussion. This is not the experience we want for our members, and your feedback is important in helping us improve how these situations are handled. Our team would like the opportunity to review this further and address your concerns directly. Please reach out to us or respond to our outreach so we can look into this and provide clarity. Thank you again for bringing this to our attention. Warmly, Susie 💚🌿

Response from EdenJan 28, 2026

Hi Joy, I completely understand why this felt frustrating. Being asked for a review before you received a clear update on your order isn’t the experience we want for you, and I’m really sorry about the timing. Those review prompts are automated, but I agree they can feel off when you’re still waiting for answers. I also hear you on the interaction not feeling helpful, and that matters to me. If you’re open to it, I’d really like the opportunity to look into your order, provide a clear update, and help move this forward. Thank you for taking the time to share your experience. Susie from Eden 🌿💚

Response from EdenJan 26, 2026

Hi Yolanda, I’m really sorry to hear about this experience — I understand how frustrating it is to be charged and receive medication after you believed your subscription was canceled. That’s not the experience we want for anyone. I’d like the opportunity to look into this personally, make sure the billing and shipments are fully stopped, and work with you on a resolution. If you’re open to it, please reply to the message you received or reach out through chat so we can review the account details and correct this as quickly as possible. Thank you for bringing this to our attention. Warmly, Susie 💚

Response from EdenJan 28, 2026

Hi! Thank you for taking the time to share your experience. I’m truly sorry for the frustration and concern this situation caused — especially around delays, communication, and changes you weren’t expecting. That’s not the experience we aim to provide, and I understand why this felt unacceptable. We take concerns about prescription handling, pharmacy fulfillment, and provider communication very seriously. While some prescriptions may require review or adjustment for safety and clinical reasons, those changes should always be clearly communicated, and it’s clear we fell short in doing that here. We’d really like the opportunity to review your case in detail, address what went wrong, and see if there’s anything we can do to make this right. Please reach out to us directly at [support email] or reply to your existing support thread so we can escalate this properly. Thank you again for your feedback — it helps us improve. — Eden Support Team

Response from EdenJan 19, 2026

Hi Todd, Thank you so much for sharing this, and I’m truly sorry for the frustration you experienced leading up to today. I completely understand how difficult and discouraging a lack of communication can feel, and I appreciate you being honest about that. I’m really glad you were able to connect with Melanie and that she was able to get everything resolved for you. She truly cares about making things right, and I’ll be sure to pass along your kind words to her. Thank you for your patience and for giving us the opportunity to turn things around—we genuinely appreciate you. Warmly, Kelley