EdenReviews of tryeden.com

Response from EdenFeb 16, 2026

Thank you for sharing your experience. 🍃💚 We’re really sorry to hear about the frustration around the charge, pause request, and communication — especially with something as important as medication and billing. That’s definitely not how we want anyone to feel. While prescriptions and orders can sometimes move quickly once processing starts, you should always feel informed and supported. If you’re open to it, we’d truly appreciate the chance to review your account and make sure everything was handled appropriately. Please reach out to our support team so we can take a closer look and help however we can. Susie from the Eden Team

Response from EdenFeb 16, 2026

Thank you for taking the time to share your experience. 🍃💚 We’re really sorry to hear this was frustrating and didn’t meet your expectations. Medication dosing is typically guided by clinical safety protocols and individual response, but you should always feel informed, supported, and confident in your care. We also never want cancellation, communication, or support access to feel difficult, so your feedback is genuinely appreciated. If you’re open to it, we’d welcome the chance to review your experience more closely and address any concerns directly. Please reach out to our support team so we can help. Susie from the Eden Team

Response from EdenFeb 11, 2026

Hi there, thank you for sharing your experience. I’m really sorry to hear about the frustration around your subscription, refund, and treatment continuity. That’s definitely not the experience we want anyone to have. When subscriptions change or treatments are adjusted, pricing and discounts can sometimes shift based on what has already been fulfilled, but you absolutely deserve clear communication and a fair resolution. I’d genuinely like to take another look at this for you to make sure everything was handled correctly. If you’re open to it, please reach out to our support team and ask for me directly so I can review your account and help however I can 💚 Susie Eden Care Team

Response from EdenFeb 7, 2026

Hi John, thank you for sharing this feedback. I’m really sorry to hear about the confusion around your dosing and how frustrating that experience felt. That’s definitely not the experience we want anyone to have. Dosing adjustments can sometimes change based on provider guidance, but you should always feel clear, confident, and supported in that process. If you’re open to it, I’d truly appreciate the chance to review what happened and make sure everything was handled correctly. Please feel free to reach out anytime. We’re here to help. Susie from the Eden Team 💚🍃

Response from EdenFeb 6, 2026

Thank you for sharing this feedback. I am really sorry to hear that your experience felt frustrating and disappointing. That is never the experience we want anyone to have. We take concerns about customer service, delivery consistency, and provider communication very seriously. If you are open to it, I would truly appreciate the chance to look into what happened and see how we can make this right for you. Please reach out to our support team so we can review your account directly. Thank you again for speaking up. Feedback like this helps us improve. Susie 💚🍃 Team Lead

Response from EdenFeb 6, 2026

Thank you for taking the time to share this. I am truly sorry for the frustration you experienced with shipping delays, communication, and follow through. That is not the experience we want anyone to have, especially when you trusted us with your care. I do really appreciate you recognizing Sandra. She genuinely cares about our members and I will absolutely make sure your kind words reach her. Team members like her set the standard we strive for. If your order was stuck showing at the pharmacy and communication fell short, that is something I would personally want reviewed. If you are open to it, please reach out so we can make sure everything was fully resolved and learn from what happened. Thank you again for the honest feedback. It truly helps us improve. Susie 💚🍃 Team Lead

Response from EdenFeb 6, 2026

Thank you for bringing this up. I am really sorry to hear about the frustration around the billing concern. Being told you were not double charged after providing a screenshot would understandably feel upsetting and dismissive, and that is not the experience we want for anyone. If you are still open to it, I would truly like the chance to review this personally and make sure everything was handled correctly. Billing clarity and trust matter, and we want you to feel confident in how your concerns are addressed. Please reach out so we can take another look together. I appreciate you speaking up. Susie 💚🍃 Team Lead

Response from EdenFeb 3, 2026

Hi there, thank you for taking the time to share your experience. I’m truly sorry for the frustration and upset this situation caused. I understand how concerning it can be to feel like you tried to cancel in time and were not given a clear or accessible way to do so, especially after learning new information that impacted your comfort moving forward. Your feedback around the lack of a cancellation option for new subscribers and the timing around pharmacy submission is important, and I hear how disappointing this felt. That is not the experience we aim to provide, and I appreciate you being candid about it. I do want to sincerely thank you for recognizing Reah. She truly did her best to support you within the limits of the process, and I’m glad she was able to make the interaction at least a bit easier during a frustrating moment. Your feedback has been shared internally, as experiences like yours help us identify where clearer communication and better controls are needed. I’m sorry we missed the mark here and appreciate you speaking up. Susie 💚🍃