EdenReviews of tryeden.com

Response from EdenMar 6, 2026

Hi there, Thank you for taking the time to share your experience. I’m really sorry to hear about the frustration you’ve had, especially while dealing with difficult side effects and billing concerns. That’s understandably upsetting, and it’s not the experience we want anyone to have. Side effects can happen with medications like semaglutide, and when they become severe enough that someone needs to stop treatment, our goal should always be to make sure the member feels heard and supported while reviewing next steps with the care team. I’m sorry that it felt like your concerns were not taken seriously. I also want to acknowledge the concern you raised about your prepaid balance. Billing transparency is extremely important, and situations like the one you described should always be reviewed carefully so that any payments made are clearly reflected on the account. Regarding pharmacy changes and differences in vial appearance, pharmacies may occasionally change due to availability or regulatory requirements, and packaging can vary between pharmacies. However, the medication itself should remain consistent with the prescribed treatment. That said, we understand how confusing it can feel when those changes are not clearly communicated. We would genuinely like the opportunity to review your account, including the billing history and the concerns you raised about your treatment and side effects, to ensure everything was handled correctly. If you’re open to it, please reach out to our support team so we can take a closer look and help address this properly. Susie 🌿 Eden Care Team 💚

Response from EdenMar 6, 2026

Hi there, Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration you encountered, especially regarding the shipping condition of your medication and the confusion around your dosing instructions. We completely understand how concerning it can be to receive a refrigerated medication that arrived warm and to feel unsure about the guidance provided afterward. Your safety and confidence in your treatment are extremely important to us. Medications that require refrigeration should arrive within acceptable temperature ranges during transit, and if there is ever concern about the condition of a shipment or the instructions provided, our team should take the time to review it thoroughly and provide clear guidance. We’re also sorry to hear that the dosing changes and maintenance plan were not communicated clearly beforehand. Your treatment plan should always be transparent and discussed with you so that you feel informed and supported every step of the way. If you’re open to it, we would truly appreciate the opportunity to review your account and make this right. Please reach out to our support team so we can investigate the shipment, clarify your dosing plan, and ensure you receive appropriate next steps. Thank you again for bringing this to our attention. Feedback like yours helps us improve the experience for all of our members. Susie 🌿 Eden Care Team 💚

Response from EdenMar 6, 2026

Hi there, Thank you for sharing your experience. I understand how frustrating it can feel to invest time and money into a program and not see the progress you were hoping for, especially after several weeks on the medication. Weight loss can vary from person to person, and factors such as dosing, lifestyle habits, and how the body responds to treatment can all play a role in results. That said, your concerns are absolutely valid, and our goal is always to make sure members feel supported and have a plan that’s working for them. If your progress has stalled or you’ve regained weight while on the medication, our clinical team would be happy to review your treatment plan to see if any adjustments may be helpful. Sometimes a dosing change, additional guidance, or a follow up with the care team can make a meaningful difference. Please feel free to reach out to our support team so we can take a closer look at your account and help determine the best next steps. Susie 🌿 Eden Care Team 💚

Response from EdenFeb 23, 2026

Thank you for sharing this, and I am truly sorry to hear about your experience. Waiting for medication, especially after being charged, is incredibly frustrating and not the level of service we aim to provide. There are times when prescription processing or pharmacy coordination can be delayed due to clinical review or supply updates, but you absolutely should not be left without communication. That is not acceptable, and you deserve clear updates and timely responses to your questions. We would really like the opportunity to look into this right away and make it right. Please reach out to us directly so we can review your account, provide a clear status update, and resolve this as quickly as possible. Your experience matters, and we appreciate you bringing this to our attention. Susie 💚 Eden Care Team

Response from EdenFeb 23, 2026

Hi Elizabeth, Thank you for being honest about your experience. I’m really sorry to hear you felt unheard or unsupported. Feeling like you’re talking into a void instead of to real people can be incredibly frustrating, especially when you’re dealing with your health. That’s absolutely not the experience we want anyone to have. Our team truly does care, and when response times slip or communication misses the mark, we want to know so we can fix it. Your feedback helps us improve and serve you better. If you’re open to it, please reach out so we can personally review what happened and work toward a better resolution for you. You deserve to feel supported. Susie 💚 Eden Care Team

Response from EdenFeb 18, 2026

Hi Susan, thank you for sharing this. I’m really sorry you did not receive the follow up call you requested with the doctor. I completely understand how important that conversation is when you have concerns about your care, and I can see why not hearing back would lead to frustration and ultimately canceling. If you are open to it, I would truly appreciate the chance to review what happened and see if we can help or provide clarity. Please feel free to reach out directly so we can take a closer look 💚 Susie 💚 Lead, Eden

Response from EdenFeb 18, 2026

Hi Cheryl, Thank you for sharing your feedback. I’m truly sorry to hear you had trouble reaching our team and that the chat response time took longer than it should have. That is not the experience we want anyone to have and I completely understand how frustrating that must have felt. If you are open to it, I would really appreciate the chance to review what happened and see if there is anything we can do to help or make this right. Please feel free to reach out directly so we can take a closer look 💚 Susie 💚 Lead, Eden

Response from EdenFeb 16, 2026

Thank you for sharing your feedback. 🍃💚 We’re really sorry to hear about your frustration — especially around dosing, billing, and shipping. That’s not the experience we want anyone to have. Medication dosing is guided by clinical safety protocols, but patients should always feel heard, informed, and supported throughout the process. If you’re open to it, we’d genuinely appreciate the chance to review your account and address any concerns directly. Please reach out to our support team so we can take a closer look and work toward a resolution. Susie from the Eden Team