FIONA
Dr did not read my info and I could not…
Dr did not read my info and I could not get what Rx I was requesting. Pls check orders make sure its correct .They don't tell u just add in Customer service when not dealing with AI bots very good. Actually when I got a human they were accommodating. Lupe was kind and concerned a rare thing these days and helped me greatly I think theu need to get rid of AI as its adds confusing to messaging . Thank you Lupe for taking care of the errors.
Response from EdenDec 8, 2025
Hi Fiona Thank you for taking the time to share your feedback. I am really sorry to hear that your provider did not seem to review your information closely enough and that the prescription request did not match what you were hoping for. We absolutely want your orders to be correct and clear every time, so we appreciate you pointing this out. I am also sorry for any confusion the automated messages may have caused. We know how frustrating that can feel, especially when you just want answers right away. I am really glad that once you reached a human, you felt supported. Lupe will be so happy to hear your kind words. She truly cares about solving problems and I am grateful she was able to correct the errors for you and make things easier. Please do not hesitate to reach out if you need anything else. We are here to help. Susie 💚 Eden