EdenReviews of tryeden.com

Response from EdenMar 27, 2026

Hi Sophia, I’m really sorry you’ve had this experience, especially when you’re waiting on something important and not getting clear or timely communication. I completely understand how frustrating it is to see delays with your order while also not receiving responses to your chat and email, that’s not the level of service you should expect from us. I also hear how urgent this is for you, and I’m sorry we haven’t responded as quickly as we should have regarding your cancellation and refund request. That’s something we need to handle promptly, not leave you waiting. I’d like to make sure this is taken care of right away. Please reach out to us directly so we can locate your account and escalate this for immediate review and resolution. Thank you for bringing this to our attention, Sophia. We take this seriously and will use your feedback to improve. Susie | Eden Care Team 💚

Response from EdenMar 27, 2026

Hi Diane, I’m really sorry this is how things are starting for you, that’s not a good first experience and I completely understand why you’re frustrated. I hear you on the dosage concern, especially since you’ve already been on 7.5mg and are expecting to continue titrating, not start over at a lower dose. Seeing something like 1.5mg would feel confusing and honestly discouraging, especially when you’ve invested both money and effort into your progress. What you’re seeing is likely a default or initial system-generated dose before a provider completes their full clinical review, but that should have been clearly communicated to you so it didn’t come across this way. That said, you shouldn’t feel like you’re being ignored or set back. Your history, prior dosage, and goals absolutely need to be reviewed and taken into account by the provider before anything is finalized. I also hear how important this is for you personally. You’ve made sacrifices to stay consistent, and the last thing you deserve is to feel dismissed or disrespected in the process. Let’s get this in front of the care team right away so your case can be properly reviewed and aligned with where you actually are in your treatment. And if at any point you decide this isn’t the right fit, we’ll make sure your concerns around that are handled appropriately as well. We’ve got you, and I’m really glad you spoke up. Susie | Eden Care Team 💚

Response from EdenMar 26, 2026

We’re really sorry to hear about your experience—that’s not the outcome we want for anyone. Side effects and dosing concerns can be frustrating, and we completely understand how disappointing this must feel. We’d truly like the opportunity to look into what happened with your dosage and make this right. Please reach out to our support team so we can review your account and help find a resolution for you. We appreciate you sharing your feedback—it helps us improve. Susie 💚

Response from EdenMar 17, 2026

Thank you for sharing your experience. We’re really sorry to hear about the confusion and frustration surrounding your prescription, especially when it comes to something as important as your medication and what you expected to receive. We completely understand your concern regarding additives and how that impacts your comfort and trust in the treatment. This is not the experience we want for our members, and we truly appreciate you bringing it to our attention. Our team would like to take a closer look into this for you and help make things right. Please reach out to us directly so we can review your order, clarify what happened, and explore the best path forward together. We’re here to support you and ensure you feel confident in your care every step of the way 💚 Susie | Eden Care Team

Response from EdenMar 16, 2026

Hi Amy, Hi Susie — here’s a **polished Trustpilot response** that acknowledges the frustration while clarifying things professionally: --- Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding your prescription and dosing instructions. We understand how frustrating it can be when expectations around treatment and communication are not clear. Treatment plans and dosing schedules are determined by licensed providers based on each member’s individual medical history and clinical assessment. In some cases, prescriptions may be written as non-titrating, meaning adjustments require a provider review to ensure safety and appropriateness. That said, this process and any associated steps should always be clearly explained so members feel confident about their treatment plan. We regret that your experience led to frustration and ultimately canceling your membership. Feedback like yours helps us continue improving our communication and support for members throughout their care journey. If you’re open to it, our team would be happy to review your experience further and address any remaining concerns. Susie 🌿 Eden Member Care Team

Response from EdenMar 16, 2026

Thank you for taking the time to share your experience and for being a member with us for nearly two years. We truly appreciate the trust you placed in Eden throughout your journey and are glad to hear that you initially saw meaningful results. We’re very sorry to hear about the frustration you experienced over the past year, particularly regarding communication, pharmacy concerns, and the confusion surrounding your annual plan. Your experience is not the level of clarity or support we aim to provide, especially for long-term members. Our membership plans and refund policies are outlined in the terms of service at the time of enrollment, including the 60-day refund window for annual plans. That said, we understand how upsetting it can feel when expectations around a plan, shipments, or account status do not align with what you believed you were signing up for. We also take feedback about pharmacy experiences and communication very seriously. Members should always feel they have a clear path to raise concerns and receive timely responses. Because your situation involves account history, membership details, and remaining balance, we would truly like the opportunity to review this more closely with you. Please reach out to our support team so we can look into what happened with the annual plan cancellation and discuss possible next steps. Thank you again for sharing your feedback. Hearing from long-time members helps us continue improving our processes and communication. Susie 🌿 Eden Member Care Team

Response from EdenMar 16, 2026

Thank you for sharing your feedback. We’re very sorry to hear that you experienced side effects and felt unsupported while trying to get help. When members have concerns about their treatment or are experiencing symptoms, it’s important that they feel heard and able to receive timely guidance from the care team. While some side effects can occur as the body adjusts to treatment or when doses change, we understand how concerning it can be when symptoms feel severe or last longer than expected. Members should always have a clear path to reach support and receive appropriate follow-up, and we regret that your experience did not reflect the level of responsiveness we strive to provide. Your feedback regarding communication and response times with the care team is important and helps us continue improving our support process for members. If you’re open to it, we would welcome the opportunity to review your experience further and make sure your concerns are properly addressed. Susie 🌿 Eden Member Care Team

Response from EdenMar 9, 2026

Hi there, Thank you for sharing your experience. We’re sorry to hear that you haven’t felt the appetite-suppressing effects yet. While many members begin noticing changes within the first several weeks, responses can vary from person to person, and sometimes adjustments to dosing or timing are needed before the medication reaches its full effect. Before discontinuing, we’d really like the opportunity to help. Our medical team can review your progress, discuss how the medication is working for you so far, and determine whether a dose adjustment or treatment change may be appropriate. Please reach out to our support team so we can assist and connect you with a clinician if needed. We’re here to support you and want to make sure you have the best possible experience. Warmly, Susie 🌿 Eden Care Team 💚