EdenReviews of tryeden.com

They make it nearly impossible to cancel the subscription.

So since reviews are the ONLY way I can actually get the company's attention, I am back again for the final review. (Yes final, I am going to find a new company.) I swear I must have really dumb luck...normally I never have an issue this bad with any company. I would give this 0 stars if I could... So after my last review, 2 phone calls and they reset my account. I went to the site and lo and behold I had another medical check in to complete, AGAIN. (AFTER 2 FAILED LINKS) 3 weeks off my tirzepatide at this point.For the record, if you need to call this company, here is the number because it is not on their website. 302-204-2197. I wish you luck. I got through the link quickly, finished it, paid $576 for 6 months... for what I thought was tirzepatide with vitamin B. $576!! I wait for 5 days, I track it, and it comes today. It was some medication called MIC methylfolate. Layman's terms I found out...hyped up B vitamins. It was not tirzepatide. I call customer service they say that i filled out the medical evaluation for B vitamins NOT tirzepatide. They cannot and would not, refund any of my money. (Despite the medical questionnaire link was their making.) So now I am stuck.I repeated, "so because of your company sending me the wrong link, after I had already completed the correct link originally, I am out $576?" She said "yes." So I told the lady I wanted to escalate it to a manager. She puts me on hold, tells me that basically I was the one that filled out the vitamin b medical evaluation so it was all my fault...something about at the end of the visit I "signed" off on this specific medication not tirzepatide. How the heck am I supposed to know its not weight loss medication??? I put the trust in the doctor and the medical questionnaires they send me.I stupidly trusted that since I was "weight loss" they knew what to send! Plus I was on the tirzepatide for 6 months!! Which I made abundantly clear to the people on the phone, each time I called. Secondly, I had signed up for weight loss and it was their mistake NOT to send the correct medical questionnaire! I just assumed it was the second half of my specialized treatment when the medication was not the same name. Maybe some different formulation? Also the questionnaire asked weight loss questions!! I am not a doctor or a nurse..and I had already done a medical check the first time that never even went through, 2 weeks ago! I am fuming mad! So the lady today got back on the line, after my manager request. She said, "We can only refund you $457 because you already received the shipment today." ( granted, i did get a shipment of a med I never asked for, which I wont use or need.) I finally agreed to the loss of $119 for nothing. I though well this is probably as good as I am going to get. She did offer to get me started on the tirzepatide again but i told her at this point I no longer trust their website or their staff or medical personnel. I tried escalating this to the person that responded to my last review, Susie, but of course she left me no way to contact her on the reply from my last review. I definitely DO Not reccommend this company. I paid through the nose to get healthy. $280 +a month for 6 months of good service and this is how I end up being treated. For me that is a lot of money. I worked overtime just to pay for the extra money. Now i am out another $119 which could have paid a utility bill or gas!! Back to overtime now to save up money again, and to try to get back on course for losing weight with another company.. I am an older woman, i want to be healthy and it is difficult at 60 to lose weight. I eat healthy, i exercise on my bike almost daily! I thought i was getting help! Not to mention that $576 was from my savings account. Take your chances with this company if you dare, because I am so exhausted mentally dealing with them. Personally the people were always nice on the phone, I think that the website and interface system is extremely flawed. The site is confusing and there are no clear links for any help. That seems to be their main problem. I also believe everyone I spoke to on the phone was from another country. I had trouble understanding them, (not their fault) Btw i wish I could post the copy of the website that says, right now.... "next tirzepatide shot today at 3:49 pm.Dose: 0 mg." Well they are correct 0 mg dose!! Lmao seriously?? How can it be my next dose if I was never sent the correct medication????? If you're trying to get healthy by losing weight find another company. I was willing to simply have my $576 or what was left of it to be credited to my tirzepatide dose but after dealing with the ridiculousness of all the phone calls I am throwing in the towel. There are other companies with actual phone numbers and real support teams that will help you immediately or within a decent time frame. I still have yet to get any answers from their online support group.

Once again not being helpful or replying to emails or updating me on shipments.

This place is terrible. They left me on red so many times. It took over a month 2 different times to get my meds then they sent the wrong strength. This experience was painful. I wasted a lot of money and no refunds.

Paid for a one year subscription which was cancelled by Eden part way through. Received a partial refund, but Eden kept some of my money to keep me a captive customer. Continued to bill me even after I terminated the relationship. I still have a credit with them which they won't refund.

Cancel. My prescription arrived hot and the ice pack was hot. Also requesting a full refund

Every month I get a notice the date my card will be charged and when I will get order yet every single month it doesn’t get shipped and I have to call customer service to get it sent. It doesn’t notify me on site and just says pending. Last month I calls and they processed it but then two weeks later still not sent so I had to call again to get the pharmacy to send it. It is ridiculous and was supposed to be automatically sent. I spoke to a rep last month to arrange date for this month and again it was never sent. Every single month same issue and the reps don’t fix it

Tried charging me every two weeks. Slow response time.