EdenReviews of tryeden.com

Response from EdenApr 17, 2025

Hi Abril, Thank you for reaching out — I truly appreciate you bringing this to our attention. I’m really sorry to hear that you were charged more than expected, especially after being told the price would stay the same. That’s understandably frustrating, and I can see why you’re upset. You should have received clear communication if there was going to be a price change, along with a chance to review and confirm it. We never want our members to feel caught off guard, and I apologize that this wasn’t handled properly. I’m going to take a closer look at your account and follow up with more details shortly. Your trust means a lot to us, and we’re here to support you every step of the way. Susie

Response from EdenApr 7, 2025

Hi Amy, Thank you for reaching out — I’m really sorry to hear your second shipment didn’t arrive as expected. I completely understand how frustrating and concerning this must be, especially when you're just getting started with your subscription and relying on timely deliveries to stay on track. I’m looking into your order right now to make sure we get your medication out to you as quickly as possible. You absolutely shouldn’t have to miss a dose, and we’ll do everything we can to prevent this from happening again. I'll follow up shortly with a specific update and tracking information. In the meantime, if there's anything else you need or prefer to speak with someone directly, please don’t hesitate to reach out. Thank you for your patience — we’re here to make this right. Warmly,

Response from EdenApr 2, 2025

Hi Thomas, Thank you so much for your honest and thoughtful feedback—we truly appreciate you taking the time to share your experience. We’re incredibly grateful for your kind words about our customer service team. It means a lot to know that our support left such a positive impression. 💚 That said, we also hear your frustration loud and clear regarding the website and communication platform. Your experience navigating our online portal should match the quality of both our product and our service—and we clearly have room to grow there. Please know that your feedback is being shared directly with our product and tech teams as we continue working toward a smoother, more user-friendly experience. We’re grateful to have you as part of the Eden community, and we’re committed to making things better. If there’s anything else you'd like to share or if you run into any issues moving forward, we're always here to help. Warmly, Susie

Response from EdenFeb 24, 2025

Hey Janet! We will be reaching out to you, to help make sure you are getting the answers you deserve! I’m really sorry to hear that you’re not getting the support you expected, especially when it comes to something as important as your dosage concerns. That’s definitely not the experience we want for you. Best regards, Rajah

Response from EdenFeb 24, 2025

Hey Nicole, That sounds really frustrating—I’m sorry you’re dealing with that! Some irritation at the injection site can happen, but if it’s still sore days later, it’s definitely worth checking in with the care team to see what’s going on. I’d recommend reaching out through the Care Portal so they can guide you on next steps. If your still not wanting to use it- a member from our team will be reaching out to you. Best regards, Rajah

Response from EdenJan 31, 2025

Hi Meagain! We appreciate you reaching out and bringing this to our attention. This insight is vital for us to know where we need to improve, And so glad you brought this to our Attention! Best, Rajah

Response from EdenDec 24, 2024

Hi Toni! Thank you for taking the time to share your feedback with us. I truly appreciate your honesty and your detailed input about both the positive and challenging aspects of your experience with Eden. Your insights are invaluable in helping us improve. I’m so glad to hear that you’ve found our shipping, ordering process, and customer service to be convenient and efficient, as well as our efforts to provide price matches and discounts. We aim to make things as seamless as possible for our members, and it’s encouraging to know those aspects have worked well for you. I also want to address the concerns you raised: Tirzepatide Program Change: I completely understand how frustrating it must have been to switch programs and then see it removed from availability. Decisions like this are often due to unforeseen factors, but I’ll pass your feedback along to the appropriate team so they’re aware of how it impacted your experience. Dosage Issues: Receiving less than the prescribed amount is absolutely concerning. I’m glad to hear the issue was resolved with a credit, but I completely understand why this might raise questions about quality. I’ll make sure your feedback about the pharmacy is shared with our operations team to ensure tighter quality control. Payment Authorizations: We strive for transparency, so I understand how this could feel confusing. I’ll pass along your concern to our billing team to see how we can improve clarity around payment practices. Early Ordering: I understand how early reminders and billing cycles can feel inconvenient, especially when it leads to unused medication. We want to ensure you never run out of your medication, but I’ll share your feedback with the team to see if there’s a better way to manage timing and inventory. If there’s anything specific I can help resolve or clarify for you, please don’t hesitate to let me know, I've requested for more details. We’re here to support you and are committed to providing the best experience possible. Your feedback helps us get better, and I’m so grateful for your patience and understanding. Best regards, Rajah

Response from EdenOct 7, 2024

Hey Elizabeth, We have reached out for more information to help get this situation fixed! Thank you for sharing your experience, and I’m truly sorry for the inconvenience you’ve faced. This is definitely not the type of experience Eden strives to provide. I understand how frustrating it must be to wait this long for a refund. We appreciate your patience, and we’re committed to making this right for you. Best regards, Rajah