EdenReviews of tryeden.com

Response from EdenJun 23, 2025

Hi!! Thank you for your thoughtful feedback. We’re so glad to hear you’ve had a great experience with our team—especially NickQ! We’ll be sure to pass along your kind words. That said, we completely understand how important it is to feel like you can easily reach a real person when you need support. We’re actively working on improving our communication channels and response times so members like you don’t feel left waiting. If there’s anything you still need help with, please don’t hesitate to reach out to me directly at [email protected]. I’m here to help and always happy to make sure your concerns are addressed quickly. Warmly, Susie

Response from EdenJun 6, 2025

Hi Tony, Thank you for your message. It’s completely normal to have questions around the timeline, and we understand that waiting for noticeable changes—like a reduced appetite—can feel discouraging. Everyone’s body responds a little differently, but we’re here to support you along the way. If you’d like us to take a closer look at your treatment plan or connect you with a provider to talk through adjustments, feel free to reach out at [email protected]. You're not alone in this—we're here for you every step of the way. 💙 Susie

Response from EdenMay 27, 2025

Hi Sandra, Thank you for your honest feedback — we’re glad to hear your deliveries have been prompt and in good condition, but we’re truly sorry to learn that you haven’t seen the results you were hoping for. We understand how disappointing it can be to invest in a program and not feel the progress you expected. Everyone’s body responds differently, and sometimes adjustments are needed to find the best fit. We’d love the chance to connect you with a member of our medical team to review your current plan and explore options that may work better for your goals. Your experience matters to us, and we’re here to support you every step of the way. Please don’t hesitate to reach out — we’re happy to help. Susie

Response from EdenMay 27, 2025

Hi! Thank you for your feedback — and for bringing this to our attention. We understand your concern about the change in how peptides are shipped and how it may impact the product’s potency. Our clinical and pharmacy teams regularly review shipping protocols to ensure product integrity is maintained throughout the journey to your door. While we recently transitioned away from cold packs for select medications, this decision was based on updated stability data provided by our licensed compounding pharmacies, which confirms the product remains effective under standard shipping conditions for the time it’s in transit. That said, we completely respect your concerns and are happy to share more detailed information about storage guidelines and product stability if that would be helpful. Your trust is incredibly important to us, and we want to ensure you feel confident and supported in your treatment. Please don’t hesitate to reach out if you'd like to speak with a pharmacist or care coordinator — we’re here for you. Susie

Response from EdenMay 27, 2025

Hi! Thank you for taking the time to share your experience. We’re glad to hear that getting started with the oral suspension was smooth, but we’re sorry to hear about the challenges you faced with the check-in process and customer support — that’s not the seamless experience we strive to deliver. We appreciate your honest feedback about the refill reminders and difficulty reaching support. Your comments have been shared with our team, as we’re actively working to improve communication and make the check-in and refill process more intuitive and timely. We're also here to support you on your weight loss journey and would be happy to connect you with our medical team to explore whether a different form or dosage might be a better fit for your goals. Thanks again for your patience and for giving us the opportunity to make things right. Warmly, Susie

Response from EdenMay 15, 2025

Hi Kaci, Thank you for sharing your feedback. We’re truly sorry to hear that you’ve had difficulty refilling your prescription. We understand how important it is to have timely access to your medication, and we apologize for any delays or confusion you experienced. We’d love the opportunity to make this right. Please reach out to us directly at [email protected] and we’ll do everything we can to resolve this as quickly as possible. Thank you for bringing this to our attention—we’re committed to improving your experience. Susie

Response from EdenMay 2, 2025

Hi Cathy, Thank you for reaching out, and I’m really sorry to hear about your experience so far. We understand how frustrating delays can be—especially when you've already made a payment and are depending on your treatment to stay on track. I’d love the opportunity to look into what’s causing the delay and make it right. Please reach out to us directly at [email protected], and we’ll prioritize your case to ensure you get the support and medication you need. We truly value your trust and would like the chance to turn this experience around for you. Susie

Response from EdenApr 25, 2025

Hi! Thank you for sharing your experience—we're really glad to hear the process has been easy so far, but we understand how discouraging it can feel when you're not seeing the results you hoped for. Everyone’s body responds differently, and sometimes it takes a bit longer to notice changes. We strongly recommend reaching out to your prescribing doctor through your Eden portal to discuss your progress. They can help assess your dosage, review your treatment plan, and make any adjustments if needed. We're here to support you every step of the way—please don’t hesitate to reach out if you need help connecting with your provider. Susie