Megan
Pharmacy back up?
I loved my Eden glp-1 gummies and was in a regular routine for 3 months taking them. I felt better and lost a little weight. My next 3 month shipment was supposed to be shipped a month ago and still hasn’t been. I’m currently out of medication and have been for a week. Kailene S has been very kind and has tried to help—I don’t blame her one bit. At one point I was told this was being expedited and shipped, and I was provided a tracking number. The tracking number was the tracking number for my order I received in February. I’ve also received confusing messages about dosage and that the pharmacy processed my request—among other things. The messaging has been unclear and inconsistent. I’m currently in limbo, and will have to look into alternative companies. This is expensive and it’s my health. There are other companies that do these medications. Again, the team is kind but something is off.
Response from EdenMay 20, 2025
Hi Megan, Thank you so much for your kind words about Kailene—we’re grateful to have her on the team, and I’ll be sure to share your appreciation with her. That said, I want to sincerely apologize for the delay, the inconsistent updates, and the overall confusion you’ve faced around your shipment. You’ve done your part by staying consistent with your routine and reaching out, and we’ve clearly fallen short in supporting you the way you deserve. You’re absolutely right—this is about your health, and timely, clear communication is essential. I want to personally look into your order, make sure you get a concrete update, and explore any options to make this right. Please reach out to me directly at [email protected], and I’ll take it from there. Thank you for your patience and for giving us the chance to improve. We value your trust and hope to regain it. Warmly, Susie