Cristina
Overall not a nice relaxing experience.
Trycure Organics stated my product has been delivered at my door by Royal Mail this morning but there is no delivery to be seen. So far very slow service as I needed this product for last week expecting 3 to 5 days not 11 days or more. I did not realize this product was coming from abroad as it's price was in pounds not dollars. It lseems they lost track of my product I now see their willingness to help me out I decided to increase 2 stars but be aware when you buy a product from them that you are not subscribing monthly. I did not realize it myself just later on from reading a review and then manged to cancel it hopefully. Hope you can find my product soon. Overall not a nice relaxing experience. Cristina
Response from TryCure OrganicsOct 20, 2026
Hi Cristina, We’re sorry to hear about the trouble with your delivery, but we want to clarify a few things. Once an order leaves our facility, delivery is handled entirely by Royal Mail since you are in the UK. A lost or missing package is a courier issue, not something within our control. We do not deliver packages ourselves. You also mention “very slow service,” but your order was placed on October 9th and delivered on October 20th. Excluding weekends, that is only 7 business days. Our estimated delivery times are 7-14 business days, meaning your order arrived at the earliest end of our delivery window. That said, as soon as you reached out to us, our team responded within 2 hours letting you know that we have opened an investigation with Royal Mail and requested proof of delivery. These investigations take time on the courier’s end. We kindly ask that you allow us at least 24 hours to get a proper update before leaving a review. We understand the frustration, but we are actively working on resolving this for you. Writing a 1-star review just hours after contacting us, before we have even had the chance to investigate, does not reflect the effort we have already put into helping you and is very unfair to us. We will follow up with you as soon as we have an update from Royal Mail. If the package is confirmed lost, we will make it right. Thanks, The TryCure Team