TryCure OrganicsReviews of trycure.org

Response from TryCure OrganicsOct 23, 2026

Hey Lisa, We take these accusations seriously because they are entirely false. TryCure Organics is a registered business with thousands of satisfied customers who can speak to the quality of what we offer. We are clueless as to what “fake Facebook profiles” you are referring to. If someone else is promoting our products on their own, what they say is not something we have control over. We live in a free speech country. Regarding your subscription, our checkout process clearly displays subscription options and pricing before purchase. Nothing is hidden or forced. If you selected a discounted subscription option, that was a choice made at checkout, not a trick. As for our refund policy, we have always offered full product refunds. The only cost a customer covers is return shipping, which is standard across the wellness industry. Products that leave our facility cannot be resold regardless of whether they are opened or sealed, as we cannot guarantee storage or handling conditions once an item has left our warehouse. This is an industry-wide safety standard, not something unique to us. Our customer support team is available at [email protected] for any legitimate concerns. We will not entertain baseless claims of fraud. If you have a genuine issue with your order, we encourage you to reach out to our support team so we can resolve it properly.

Response from TryCure OrganicsOct 23, 2026

Hey Sandra, We do not accept false accusations against our business and we would like to clarify a few things. Our money back guarantee is clearly stated on our website and it does state that the customer covers the return shipping. This is standard across the skincare industry. No skincare company covers return shipping as products cannot be restocked or resold once they have left the facility, even if sealed, due to storage and handling standards that cannot be guaranteed once a product has been dispatched. Your order was not dispatched from New Zealand. Our return facility for most of our orders is in New Zealand, which is completely separate from where orders are shipped from. Many businesses have separate dispatch and return locations, this is normal business practice. We already absorb the cost of shipping the product to you in the first place. We also absorb the cost of the product itself since we cannot resell it. The only cost the customer covers is the return shipping. We feel this is more than fair. You also took advantage of our 20% subscription discount on your order, which you then cancelled. We still refunded you for the 2nd order rebilling. So you received a massively discounted product using a discount that is only available to customers looking to subscribe with us, cancelled the subscription, got your refund, and are now complaining about return shipping costs for your initial order that you already received at massive discount for. If there is something we can help you with please reach out to us at [email protected] and we will try to find a solution for you.

Response from TryCure OrganicsOct 22, 2026

Hey Victoria, We are sorry to hear about your experience. However, we need to address a few things here. We asked for a photo of the damaged syringe, which is standard policy. We need photographic evidence to determine whether the damage occurred during shipping or through mishandling. This policy exists because unfortunately people have abused replacement requests in the past, and we need to protect our business and genuine customers. You mentioned you threw the syringe away before providing us with any photo. Without evidence of the damage, we cannot process a replacement. Additionally, the syringe cannot be shipped as a separate individual item. It is far too small to be shipped on its own without proper packaging our product comes in pairs. Had you provided a photo and we identified that the syringe was damaged during shipping, we would have replaced the entire product, not just the syringe. That is our policy. We do everything we can to help customers, but we do need basic cooperation such as providing a simple photo when requested. reach out to us at [email protected] for an alternate solution!

Response from TryCure OrganicsOct 22, 2026

Hey Corina, We are sorry to hear the product did not work for you. Everyone’s skin reacts differently and we completely understand that not every product is for everyone. We do refund the entire amount the product is worth. We already bear the cost of shipping the product to you in the first place. For a refund, our policy states the customer returns the product. Even SEALED RETURNS cannot be resold once they have left our facility, as skincare products must meet strict storage and handling standards and we cannot guarantee the product has not been exposed to heat, cold or tampering during transit. That is an additional cost we absorb as a small business. The only cost the customer covers is the return shipping, which is standard across the skincare industry. That said, we always try to work with our customers. If you feel your case was not handled fairly please reach out to us at [email protected] and we will do our best to find a solution for you.

Response from TryCure OrganicsOct 21, 2026

Hi, We appreciate you sharing your experience, but what you are describing is simply not accurate. The SUBSCRIPTION option is a separate choice that you actively select on the product page to receive 20% off your order. If you tick the SUBSCRIPTION box, you receive the discount and it becomes a recurring order. If you leave it unticked, the order remains a one-time purchase at full price with no recurring charges. This is entirely in the customer’s control. The SUBSCRIPTION details are clearly displayed in bolded print on the product page (“Subscribe & Save 20%”), in your cart (“Deliver every month”), and at checkout (“Delivered every 4 weeks”). Nothing is hidden. We also send every subscribed customer a reminder email 3 days prior to their next charge, giving you plenty of time to cancel or reach out to us before any payment is processed. Calling this “misleading and unacceptable” is unfair when the information is clearly presented at every step of the checkout process. We also make it extremely easy to cancel any SUBSCRIPTION and process refunds without hassle. In fact, once you reached out to us, we cancelled your SUBSCRIPTION immediately and gave you the option to return your product for a full refund according to what our policy states. Because the order had already shipped, we cannot simply issue a refund without the product being returned. You can do this yourself through your account or simply by emailing us at [email protected] and we will have it sorted for you right away. Thanks, The TryCure Team

Response from TryCure OrganicsOct 19, 2026

Hi there, We’re sorry to hear about your experience, but we want to clarify a few things. Our website does not say “ONE TIME PAYMENT” anywhere. When placing your order, you CHOSE the SUBSCRIPTION option at checkout, which gave you 20% off our product. This was not imposed on you. The SUBSCRIPTION details were shown on the product page (“Subscribe & Save 20%”), in your cart (“Deliver every month”), and at checkout (“Delivered every 4 weeks”). These are not hidden and are very much in bolded print. If you tick the SUBSCRIPTION box, you receive 20% off your order and it becomes a recurring subscription. If you leave it unticked, the order remains a one-time purchase at full price with no recurring charges. This is entirely in the customer’s control We also send every subscribed customer a reminder email 3 days prior to their next charge. SUBSCRIPTIONS can be canceled anytime through our website or by contacting us. We have not received a single email from you. We would love to help resolve this for you. We can cancel your SUBSCRIPTION, process a refund, and assist with any returns to get your money back. All we need is for you to reach out to us at [email protected] and we will have everything sorted for you as quickly as possible. Thanks, The TryCure Team

Response from TryCure OrganicsOct 19, 2026

Hi there, We’re sorry to hear about your experience, but we want to clarify a few things. You CHOSE the SUBSCRIPTION option at checkout, which gave you 20% off our product. This was not imposed on you. The SUBSCRIPTION details were shown on the product page (“Subscribe & Save 20%”), in your cart (“Deliver every month”), and at checkout (“Delivered every 4 weeks”). These are not hidden and are very much in bolded print. If you somehow managed to not see it, that is not something we can be held responsible for. Had you selected the one-time purchase option instead, you would have paid full price with no recurring charges. We also send every subscribed customer a reminder email 3 days prior to their next charge. SUBSCRIPTIONS can be canceled anytime through our website or by contacting us. Since we received no email in that time frame the subscription renewed as scheduled. You also mention that you are unable to cancel and that there is no SUBSCRIPTION mentioned anywhere on your account. This is incorrect. Every customer with an active SUBSCRIPTION can manage and cancel it directly through their account page on our website. Once you reached out to us, we canceled your SUBSCRIPTION and refunded your money. Your refund has been processed. Please allow 5-7 business days for it to reflect on your statement depending on your bank. If you need any further assistance, please reach out to us at [email protected]. Thanks, The TryCure Team

Response from TryCure OrganicsOct 18, 2026

Hi Tereza. We sell branded products trademarked by our company. Our reviews on Trustpilot are from real, verified customers and we have no control over what they write. Calling our advertisements fake and our reviewers “elaborate fake reviewers” is simply not true and is a serious accusation to make. Regarding the SUBSCRIPTION: you CHOSE the SUBSCRIPTION option at checkout which gave you 20% off our product. The SUBSCRIPTION details are shown on the product page (“Subscribe & Save 20%”), in your cart (“Deliver every month”), and at checkout (“Delivered every 4 weeks”). These are not HIDDEN and are very much in bolded print. If you somehow managed to not see it, blaming it on us is not ideal. Had you selected the one-time purchase option instead, you would have paid full price with no recurring charges. We also send every subscribed customer a reminder email 3 days prior to their next charge. SUBSCRIPTIONS can be canceled anytime through our website or by contacting us. In fact, once you reached out to us, we canceled your SUBSCRIPTION and REFUNDED your money in less than one hour. So we are not sure what the issue regarding that is precisely. We do not under any circumstances take false accusations lightly. If you need any further assistance, please reach out to us at [email protected]. Thanks, The TryCure Team