Ioana P.
I have placed an order over a month ago…
I have placed an order over a month ago and have not received it yet. When tracking the order, it only shows "in transit", but no information as to where the order actually it. This has not been updated in over two weeks. I have sent several emails and there is yet no reply. I would love some feedback on order #20800. Orders shouldn't be this difficult...
Response from TryCocoBeautyJul 20, 2024
Hello Ioana, we took a look at your order and is held in customs by border patrol. We didn't receive communications from you about the order so we had no idea about this. We are checking with customs to understand what the issue is. Please note that we have no control over customs & border patrol, so when something like this happens, we try to do our best to solve it. If you check your order status in our website, you would have known about the situation. Please reach out to us via email at [email protected] so we can figure this out



