TryCocoBeautyReviews of trycocobeauty.com

A total scam! Customer service is a nightmare. They will charge your credit card. It will take 4 times longer to arrive than they state (if at all), as it’s shipped from China, which they don’t tell you upfront. They won’t allow you to cancel once you find this information out. They tell you that you can return it once it arrives, but since they ship with Uni Uni, I never received the items because they left it on the street in a major city and it was stolen. I had to convey this via email to Nadine and Alvaro 5 plus times, even though I thoroughly explained improper delivery and never received items. I was then sent an email that I was being refunded, only to receive an ‘updated’ email the following day that it was successfully delivered and being recharged. I’d be extremely skeptical of any 5 star reviews. They read more like employee reviews that have to counterbalance all of the 1 star reviews from actual customers. *****THIS COMPANY IS FULLY A SCAM******. So, if you’d like to waste a bunch of time, get fully frustrated, have your money taken and never receive any product, coco beauty is for you! Allow me to respond to your lame defense. I find it interesting how communicative you can be while defending yourselves on a public forum, while unable to disclose such steps that needed to be taken to me when I was patient and understanding, which waned after 5th go around with you. I explained, just because the package was delivered near where I live is not considered delivered. I offered to share pictures of where package needed to be left (which UPS, FedEx & USPS all understand and deliver in this manner), and that they delivered to only part of my address and pictures that were sent with delivery status do not match pictures of where my full address is & that I included correctly. It was basically left on the street outside for anyone and everyone to steal, which is what happened, which IS what your pictures show. I’m am not a solo customer having such frustrating grievances on how you conduct yourselves. I don’t need to be told to ‘chill’ in your correspondence Alvaro when I’m dismissed when willing to share pics and evidence of what I communicated that happened and because the delivery service you chose to hire did not properly deliver my package. Your super helpful response was for me to call the shipping company & ask what happened, ignoring any responsibility yourselves after I clearly stated what happened. Your lack of accountability and communication is the problem! You should try explaining ‘XYZ’ actionable steps that you were taking to remedy the situation, which there was none of. Just ‘thank you for your patience’, which is why I went from patient to angry. I was never once told I’d be refunded. Only after the well deserved FU comment did I get another email stating that you would be, but never communicated prior. Because being nice fell on deaf ears. As for your stellar customer service and offering me a refund, it was reversed on your end and fully charged back. ******* Cheated customers, don’t waste your time trying to explain how they short changed you, go directly to your bank & file a claim. Much less hassle and actual results ****** I’ll concede, not a scam company, just a nightmare of a company to deal with, customer service that’s not remotely helpful and scams you outta your money. Better?

The results of using their product are greatly exaggerated and they do not deliver on their promotional offers. I recently purchased three masks because they promised to provide an additional three for free, which I did not receive. Although all of their confirmation and shipment emails said I would be getting three free, they insisted I didn't meet the requirements of the offer. After several confrontational emails from their customer service team they assured me I would get my free masks with my next purchase. Fool me once, shame on you. Fool me twice, shame on me. No thank you.

I placed an order almost a month ago still have not received it. They claim it’s in customs, if it’s going to take that long I’m not putting anything on my face that’s been in some hot warehouse you’re out of your minds. I want my money back you people should go out business but you got a good thing going ripping people off

SCAM DO NOT BUY!! After placing two separate orders, both of them were apparently returned to sender, although I did provide the correct mailing address. I reached out to CocoBeauty and they did in fact confirm both orders were returned to them. As such, I asked them to confirm when I would be getting a refund. They advised me they are unable to refund me for the returned product but they would reship the order to me if I pay for shipping. This is ridiculous that they would not refund me for orders I never received and they actually have confirmed are in their possession - and then try to get me to pay them more $$ to reship it back to the same exact address that I never received it at again??! I will be filing complaints with the Better Business Bureau and a fraud case with my credit card company. The other reviews are right, this is a SCAM - please DO NOT DO BUSINESS with this company.

I am interested in this product… But after reading reviews I am reluctant to purchasing .. Why ? Because this is a sign that it is a product coming from China.. I have been duped on many occasions with delivery in most cases it took many weeks or months when and if the package arrived you can see it was sent from Mainland China, and if you check what company processes the order it is a Chinese holding company.. my credit company has advised me NOT to purchase from these companies.. when you see a product that sounds to good to be true .. there is no Quick fix ! Why do you think that the Beauty industry is making billions of dollars 💸 in profits .. these Asian companies are in on it ! Don’t get hooked on it , eat well care for your skin and age gracefully is my advice.. and save your frustrations and money .. 🥰🌹

Placed an order over 13 days ago on the premise that they advertised it would reach me in the uk by the 14th of august. It is now the 19th. After speaking to customer service and asking for a refund as they have not delivered on what the advertise I was told I would need to pay to return the item my self before a refund could be issued. Why am I paying for your false advertising? I was told by customer service that actually it can take up to 15 working days to reach the uk. I have went on their website today to find where exactly it states this, low and behold I can order the same items with the promise that I will receive delivery in 8 business days! So clearly still false advertising the arrival dates. I would be happy to have just accepted my disappointment and taken a refund but no even that has to be hard work with this company and cost me more money. It is an absolute joke and you seriously need to update your website with clear and accurate delivery time frames.

Totally irresponsible for this company to recommend sleeping while wearing their Bio Collagen Mask. I did so and woke up with massive deep lines in my face. Unless you want a preview of what 80 will look like, do not wear it to bed, especially if you are a side sleeper. Aside from this experience the mask is just ok and it did under no circumstances result in “glass skin.” Application is awkward and messy and the sheets are a little too small for my average adult sized face. Overall the product is just impractical considering it shouldn’t be worn overnight while still requiring a 4-hour minimum wear time to completely dry down. I suggest reading about the returns process for a good laugh. On a positive note it didn’t break me out so I will proceed to use up the masks with caution, but I will absolutely not be repurchasing.

Kind of everything went wrong with this order. I ordered 3 and received 1. It took almost 2 weeks to get to me. I did not notice, that it says in the delivery policy "up to 15 days". I would not have ordered it then. My bad! But the missing two masks are a real flop! I was asked to weigh the package, send pictures and so on.. but never heard I the words: we will forward the missing masks immediately.. very dissapointing. But apart from that - and that to me is the most important part here - the mask is a normal mask... yes it melts into your skin, and yes it feels cooling and fresh, but my skin, after wearing it for roundabout 7 hours was shiny but felt actually a bit dry. I cannot understand the hype about it and will not order it again. I have found so much better masks, which hydrate and leave real results. To me it is a good placed marketing campain for a not so good product. Not worth the wait!