TryCocoBeautyReviews of trycocobeauty.com

Response from TryCocoBeautyAug 10, 2024

Dear Jackie, Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you had with our Bio Collagen Mask. Your concerns are important to us, and we want to address them directly. First and foremost, we're sorry to hear about the lines you experienced after using the mask overnight. While some customers have found it comfortable to sleep in the mask, we understand that this may not be suitable for everyone, particularly for side sleepers. We recommend it as a overnight mask because is where you have the most time to get the treatment, but it can also be used during the day. Regarding the mask's performance and fit, we appreciate your honest comments. We take customer feedback seriously and are continuously working to improve our products. It's helpful to hear that the mask didn't cause any breakouts, and we hope you'll find a method of use that works better for you. If you have any further concerns or would like to discuss the returns process, please reach out to our customer service team at [email protected] . We would be happy to assist you with any questions or issues you may have. Thank you again for your feedback and for giving our product a try. We hope to have the opportunity to improve your experience with us in the future. Best regards, Olivia CEO of CocoBeauty

Response from TryCocoBeautyAug 10, 2024

Dear Sabine, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered with your order and the disappointment with our product. We understand how frustrating it must have been to receive only one mask instead of three, and we deeply regret the inconvenience this has caused. We strive to provide a smooth and satisfactory shopping experience for all our customers, and it's clear we fell short in this instance. Regarding the missing masks, we apologize for any confusion or inconvenience during the resolution process. We should have been more proactive in addressing the issue, and we are truly sorry for not meeting your expectations. As for the mask itself, we appreciate your candid feedback. While we aim to create a product that delivers noticeable benefits, we understand that skincare is highly individual and that our mask may not have met your needs. Your insights are invaluable, and we'll continue to improve our product based on customer experiences like yours. We'd like to make things right by ensuring you receive the missing masks as soon as possible or providing an alternative resolution that suits you. Please reach out to our customer service team at [email protected], and we will prioritize addressing your concerns. Thank you for giving our product a try, and we appreciate your understanding. Best regards, Olivia Co. CEO