customer
No refund as promised
I requested a refund for two knee braces that did not fit. I provided the requested proof in photos and thought we came to an agreement. They wanted me to keep them for 1/2 refund or send to international address at my expense. Their full refund policy if not satisfied is totally bogus. Have been dealing with this for two months and now they are ghosting me.
Response from CloudixApr 8, 2026
We’re sorry to hear about your experience and understand your frustration. This is certainly not the experience we aim to provide. We did reach out via Trustpilot requesting additional details so we could review your case, but unfortunately we have not received a response. Without the necessary information, we’re unable to locate your order and properly assist with your request. We want to make this right. Please contact us at [email protected] with your order number or any relevant details so we can look into this immediately and work toward a fair resolution, including reviewing your refund request. We’re here to help and would appreciate the opportunity to resolve this for you.