Kevin Rune H.
Immediate Cancellation of Orders, Refund Request, and Deletion of Payment Information
I am writing to formally address several issues and request immediate action on your part regarding my account and recent transactions. Cancellation of All Orders and Subscriptions It has come to my attention that orders have been placed on my behalf without my explicit approval, seemingly every fourth week. This practice is unacceptable and was not authorized by me. Effective immediately, I demand that all future orders and any subscriptions associated with my account be canceled permanently. I do not wish to receive any further products or be charged for any additional shipments. Refund Request for Orders I placed the following orders: Order number: 545148 Order number: 509689 My package from the December 3rd order has not yet been delivered to me due to it being held at the border and requiring additional payment to clear customs. I was informed that I would need to pay additional fees to release the package, which I find unreasonable. On December 16th, I emailed your team requesting a refund for this order. However, I have not received any response or acknowledgment of my request to date. This delay in communication is deeply concerning. Additionally, I received an email from your team on December 1, 2024, promoting a discount and referencing a future order set for December 28, 2024. However, the provided links in the email do not work, further complicating my ability to manage my account and orders. Please refund the full amount of these orders immediately, as I have not received the products and do not intend to pay the additional customs fees to retrieve them. Deletion of Credit Card and Payment Information I am also requesting the immediate removal of all my credit card and payment information from your system. I no longer feel confident in your company’s ability to handle my personal and financial data responsibly. I expect written confirmation once this has been completed. Lack of Communication On December 16, 2024, I sent an email to hello tryauri.com regarding the refund request for my package. I also contacted you again on January 16, 2024, but I have not received any reply to date. This lack of response is unacceptable. I have also contacted my bank regarding this issue to ensure that no further unauthorized charges are made to my account. Additional Concerns and Next Steps Your lack of response to my previous emails is troubling, and I am now escalating this matter to ensure prompt resolution. I trust you will address my concerns with the urgency they deserve. If I do not receive a satisfactory response within seven (7) business days, I will have no choice but to escalate this matter further, including but not limited to disputing charges with my bank, filing a complaint with relevant consumer protection agencies, and sharing my experience publicly if necessary. Summary of Requests To summarize, I require the following actions from your team: Cancel all future orders and subscriptions immediately. Refund the full amount for the orders associated with the following numbers: 545148 and 509689. Delete all my credit card and payment information from your system. Confirm in writing once the above actions have been completed. I trust that you will handle this matter swiftly and professionally. Please respond to this email with confirmation of the requested actions no later than [insert specific date, e.g., seven business days from today]. Thank you for your immediate attention to this matter. Sincerely,