AladdinReviews of tryaladdin.com

I would give zero stars if that was N option. I placed an order on August 5,2026 for a 6 pack of pistachio sauce and it has not been delivered. I tried to call and emailed twice with no response at all. I do believe this company is a scam at this point and would warn anyone not to order. I am so incredibly disappointed!

I order chocolate for my girlfriend on August 29th, so it been over a month at this point and it still has not shipped. I ordered the best shipping option they had and have contacted customer service twice and have still no update as to when my order will be shipped. Very displeased and feel scammed.

I placed order with Aladdin, and has now been waiting for more than a month without being shipped. I have contacted customer service multiple times. Each time, I was told that my orders had been marked as “Priority”, but despite these assurances, there has been no actual shipment and no tracking information. At this point, “Priority” appears to mean nothing, as there has been no meaningful action or progress on my orders.

I am very disappointed. I made an order on 28.07 with 7-day delivery. 7 days later there was no update and the answer I got from support was to wait. Another week later, upon contacting support again, they admitted they will not be able to fulfill the order and refunded it. I just lost 2 weeks waiting for nothing!

I placed an order on May 18 and it still has yet to ship - five weeks later! I have reached out to customer service multiple times, and each time I get a generic response about there being delays, and that my package is now flagged as a “priority.” Even more frustrating/concerning is that they already charged me for my items, right after I ordered them. So I have paid for items that have not even been sent. Clearly contacting customer service has done nothing to help in this situation. While some folks have given TryAladdin a good rating, I wouldn’t recommend doing business with them. It’s too much of a gamble. Update: It is now more than six weeks since I placed my order, and it still has not shipped.

I placed my order on May 19 and paid a premium for expedited delivery because it was intended to arrive before Eid. Despite paying extra for faster shipping, the order was never delivered in time for Eid and, in fact, was never delivered at all. After waiting more than seven days without any updates, tracking information, or communication, I reached out to customer service seeking assistance and a solution. Instead of receiving an apology, an explanation, or an effort to expedite the shipment and correct the situation, the order was ultimately canceled. The cancellation felt more like a reaction to my complaint than a genuine attempt to resolve the problem. What disappoints me most is not simply the missed delivery, but the lack of customer care throughout the process. A company demonstrates its commitment to customers when problems occur. In this case, I saw very little effort to communicate, take responsibility, or provide a satisfactory resolution. If Aladdin truly wants to improve the customer experience, I would recommend: • Providing accurate and timely order updates. • Responding to customer concerns with empathy and professionalism. • Taking ownership when shipping commitments are not met. • Working to resolve issues rather than canceling orders after customers complain. • Offering appropriate compensation when premium shipping services fail to deliver as promised. Unfortunately, this experience cost me both time and money and prevented me from receiving the items for an important religious holiday. As a result, my confidence in Aladdin has been seriously affected.

Ho effettuato l'ordine il 19 aprile, quindi sono passate 3 settimane, non ho ancora ricevuto i prodotti, mentre si garantiva la spedizione in 5-7 giorni lavorativi. La settimana scorsa ho contattato Aladdin via whatsapp, in risposta mi hanno detto che la merce proveniva dalla Turchia, andava in USA e poi sarebbe ritornata in Turchia e da qui in Italia. Mi e'arrivato ieri il tracking di UPS, e oggi una mail da UPS nella quale si richiedono codice fiscale e carta di identita' per procedere allo sdoganamento. Telefono al recapito italiano UPS ,l'operatore dalla Tunisia mi comunica che sono obbligata a fornire questi dati e probabilmente dovro' pagare un dazio per ricevere la merce, cosa non dichiarata da Aladdin. Sono in attesa di ulteriori sviluppi....mi riservo di restituire la merce e richiedere il rimborso, se saranno richieste tasse doganali . Sconsiglio vivamente l'acquisto dall'Italia, indipendentemente dalla qualita' del prodotto che non posso valutare Oggi 15 maggio ho ricevuto il pacco , senza costi aggiuntivi. Devo dire che Tryaladdin ha provveduto a risolvere vari problemi che si sono presentati per effettuare la consegna. Comunque i prodotti sono di buona qualita' e la ditta ha anche emesso un buono sconto a titolo di risarcimento : potrei dare 4 stelle

I made an order for $22.99 and I was surprised when the delivery showed up that I need to pay an extra $92.12 Tariff Fee. When I contacted customer service they told me that they solved the issue but they didn’t as the package was delivered again, with a request for $92. I asked the company to cancel my order and refund my money. To this moment I’m still waiting for an answer. If the website had clearly said there would have been an extra tariff fee when I ordered, I never would have submitted the order. They wasted my time, their time and the delivery driver time.