Souad
The boxes were my size of my hand the…
The boxes were my size of my hand the cookies are away too small. Every cookie is a size of half bite. I never see the cookies this small. Is it for small kids?

Aladdin is more than just an online store; it's a vibrant community connecting talented artisans from Texas and Turkey with customers seeking unique, handcrafted treasures. We're your magical carpet to a world of exquisite products, directly from the hands of passionate creators.
Aladdin (tryaladdin.com) has 82 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 22 reviews with 1 star · Clear filters
Souad
The boxes were my size of my hand the cookies are away too small. Every cookie is a size of half bite. I never see the cookies this small. Is it for small kids?
Jesse C.
Very disappointed they sent me a box of Dubai chocolate that’s been expired for 2 months.
Sami M.
I spent $250 with this merchant and received the items after almost a month. Unfortunately, the quality was very poor and the quantity was less than what was promised. This was very disappointing and not what I expected. Due to my experience, I strongly recommend not purchasing anything from this merchant again.
Response from AladdinMar 8, 2026
Hello Sami, Thank you for bringing this to our attention. We apologize that the items you received did not meet your expectations in quality or quantity. To clarify the timeline of your order: our records show the order was placed on February 18, shipped on February 24, and delivered on March 3. The delivery time was exactly one week, making the total turnaround time less than two weeks. While we usually process orders much faster, rare vendor limitations occasionally push our processing times back slightly. We appreciate your understanding in these unique instances. That being said, your satisfaction is our priority, and we want to ensure you get exactly what you paid for. We are happy to make this right. Please contact our support team at [email protected] so we can look into the missing items and quality issues for you.
April
Nope. Don't do it.
Response from AladdinJan 30, 2026
Wow, thank you so much for this incredibly kind and thoughtful review, April!💖 We’re truly honored by your trust and loyalty. Hearing that our products, pricing, packing, and delivery have made such a positive impression means everything to our team. Customers like you are the reason we do what we do, and we’re so grateful to have you as part of the Aladdin family for life!
Ersan. E.
Ordered Dubai chocolate plenty of times from Aladdin, but the last patch came yesterday damaged melted and it is only within one week of expiration date. I was assured shelf life would be at least six months and up prior to ordering. No indication that the expiration date will expire soon on the regular discounted product page. After contacting customer service they just told me one week is fine to eat 36 bars before expiration and “ANY DISCOUNTED ITEM” will arrive almost expired. Well if that is the case add that to the product webpage. It’s not worth it, bad customer service, almost expired dry products, I will report this to different entities. Update: No one tried to contact me as of yet! This company is simply not trustworthy.
Response from AladdinJan 26, 2026
Dear Ersan, we’re very sorry to hear about this experience and truly apologize for the inconvenience and frustration caused. This is not the level of service we aim to provide. Our customer support team will contact you as soon as possible to review the situation in detail and work toward a proper solution. Thank you for bringing this to our attention.
ERMAN
I placed an order on September 18 from TryAladdin. They immediately charged my card, but they have not shipped my products and have not even provided a tracking number. It has been weeks with no updates. This feels like a scam. Be careful before ordering from this website.
Response from AladdinOct 1, 2025
Dear Erman, we’re truly sorry for the frustration this delay has caused. Due to very high demand, some orders—including yours—have taken longer than expected to process. Our fulfillment team has confirmed that your order will be shipped today, and we’ll send you the tracking number as soon as it’s available. We deeply value your trust and want to assure you that your order is on its way. Thank you so much for your patience and understanding. ❤️
Miller
This website is a scam. I placed an order for overnight delivery, company charged my card, never received a confirmation email. When I went to the website and typed in the order number, it came back that the order doesn’t exist. Have sent multiple emails with no response, so disputing with cc company. Update: credit card company gave me the number that they have on file with the merchant. I called and the number is not in service.
Elias S.
Terrible Experience – Avoid Aladin and Helmy! We placed an order (#31005) on March 12, 2025, with a promised 7-day delivery. It’s now March 25, and we still haven’t received our order! We have a party today, and the Dubai chocolate we paid for never arrived. We tried contacting them multiple times, but they just ignored us, making excuses and saying, “Tomorrow it will ship” over and over again. They took our money and never delivered! If you want stress, lies, and missing products, go ahead and order from them. Otherwise, stay far away from this company and Helmy!
Response from AladdinJul 1, 2025
Dear Elias, we’re truly sorry your experience was such a letdown—this isn’t the standard we promise or accept. Your feedback is being taken seriously, and we’re actively reviewing what went wrong to make it right. Please reach out one more time with your order number so we can resolve this properly.❤️